Client Success and Support Professional
3 weeks ago
About the Role: As an Account and Data Executive at WRS Recruitment, you will be responsible for managing a portfolio of recruitment agency clients, providing exceptional customer service, and driving business growth.
Job Description:
We are seeking an experienced professional to join our team as an Account and Data Executive. The successful candidate will be responsible for managing a portfolio of recruitment agency clients, providing exceptional customer service, and driving business growth.
Responsibilities:
- Manage a portfolio of recruitment agency clients, providing exceptional customer service and resolving any client queries or issues.
- Collaborate with internal teams to achieve individual and team Key Performance Indicators (KPIs), identifying areas for improvement and implementing changes.
- Analyze data and market trends to inform business decisions and drive growth.
- Maintain accurate records of client interactions and progress, utilizing CRM systems to track and analyze performance metrics.
Requirements:
- 2+ years of experience in an account management or client-facing role, preferably in recruitment, payroll, or financial services.
- Strong relationship-building and communication skills, with the ability to work effectively with diverse stakeholders.
- Proficient in Microsoft Office Suite and CRM systems, with experience working in a fast-paced environment.
- A positive attitude with a passion for delivering outstanding customer service, driving business growth and success.
What We Offer:
- Competitive salary (£25,000 - £30,000 per annum).
- 25 days holiday per year.
- Performance-related bonus scheme.
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