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Lodge Manager

2 months ago


Worthing, West Sussex, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking a highly skilled and experienced Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, ensuring the smooth operation of our retirement development, and maintaining a safe and secure environment.

Key Responsibilities
  • Manage the day-to-day operations of the lodge, including maintenance, repairs, and upkeep.
  • Provide excellent customer service to residents, responding to their needs and concerns in a timely and professional manner.
  • Coordinate and organize events and activities for residents, ensuring their comfort and enjoyment.
  • Manage a team of contractors and suppliers, ensuring that work is completed to a high standard and on time.
  • Conduct regular health and safety checks, identifying and mitigating any risks to residents and staff.
  • Develop and implement policies and procedures to ensure the smooth operation of the lodge.
Requirements
  • Proven experience in a similar role, preferably in the retirement living or social housing sector.
  • Excellent customer service skills, with the ability to build strong relationships with residents and staff.
  • Strong organizational and communication skills, with the ability to work independently and as part of a team.
  • Ability to manage multiple priorities and tasks, with a focus on delivering high-quality results.
  • Knowledge of health and safety procedures and protocols.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our residents.