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Software Support Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Glenelly Recruitment Solutions Full time

Job Summary:

Glenelly Recruitment Solutions is seeking a highly skilled Software Support Specialist to join our team. As a Software Support Specialist, you will be responsible for providing technical support to clients, performing installations and upgrades of software, and collaborating with team members across the business.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person, resolving issues and answering questions in a timely and professional manner.
  • Perform installations and upgrades of software, ensuring seamless transitions and minimal downtime.
  • Collaborate with team members across the business, including commercial and technical roles, to ensure successful software releases and deployment of new customer systems.
  • Project manage multiple projects, ensuring successful software releases and deployment of new customer systems within set timeframes.
  • Organize and lead meetings with customer IT teams and end users to understand project scope and requirements.

Requirements:

  • Customer service experience, with a focus on providing exceptional customer support.
  • Technical training experience, with the ability to train users in software applications.
  • Background in software support or technical helpdesk experience.
  • Familiarity with setting up websites, IIS, SQL, or a strong willingness to learn.
  • Excellent communication, both written and verbal.

Benefits:

  • Competitive salary.
  • 25 days holiday allowance.
  • Company pension.
  • Life insurance.
  • Attractive office environment and great team atmosphere.