Sales Support Leader
2 days ago
We have a vacancy for a Customer Service Manager working in Customer Care Aftersales at QUICK SLIDE LIMITED. The successful applicant would ideally have a background working in a manufacturing aftersales environment, be proactive with the ability to manage a physical workload, organise themselves and others, whilst prioritising and working to tight deadlines in a pressurised environment.
The estimated salary for this role is £58,000 - £68,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including a pension scheme and 25 days annual leave.
Key responsibilities include:
- Provide high quality, timely and effective compliant responses and resolutions to first line customer complaints
- Manage the Customer Service and Quality teams to drive change and continuous improvement within the department
- Nurture, develop and motivate the team from within and utilise support functions to grow team expertise
Main Responsibilities:
- Be a hands-on coach and team player who develops and motivates the team
- Manage the workload and prioritise tasks to meet deadlines
- Review and monitor errors and breaches to proactively build new processes and controls
Requirements:
- Proven experience in a manufacturing aftersales environment
- Ability to manage a physical workload and prioritise tasks to meet deadlines
- Excellent communication and interpersonal skills
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