Sales Support Leader

2 days ago


Brighouse, Calderdale, United Kingdom QUICK SLIDE LIMITED Full time

We have a vacancy for a Customer Service Manager working in Customer Care Aftersales at QUICK SLIDE LIMITED. The successful applicant would ideally have a background working in a manufacturing aftersales environment, be proactive with the ability to manage a physical workload, organise themselves and others, whilst prioritising and working to tight deadlines in a pressurised environment.

The estimated salary for this role is £58,000 - £68,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including a pension scheme and 25 days annual leave.

Key responsibilities include:

  • Provide high quality, timely and effective compliant responses and resolutions to first line customer complaints
  • Manage the Customer Service and Quality teams to drive change and continuous improvement within the department
  • Nurture, develop and motivate the team from within and utilise support functions to grow team expertise

Main Responsibilities:

  • Be a hands-on coach and team player who develops and motivates the team
  • Manage the workload and prioritise tasks to meet deadlines
  • Review and monitor errors and breaches to proactively build new processes and controls

Requirements:

  • Proven experience in a manufacturing aftersales environment
  • Ability to manage a physical workload and prioritise tasks to meet deadlines
  • Excellent communication and interpersonal skills


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