Current jobs related to Help Desk Coordinator - Manchester - Associated Security Solutions

  • Help Desk Coordinator

    3 weeks ago

    Manchester, United Kingdom Associated Security Solutions Full time

    Job Opportunity: Help Desk CoordinatorAssociated Security Solutions is seeking a highly organized and customer-focused Help Desk Coordinator to join our team in Manchester city center. As a leading provider of safes and security products, we're committed to delivering exceptional service to our customers.The Help Desk Coordinator will be a key point of...

  • Help Desk Coordinator

    3 weeks ago

    Manchester, United Kingdom Associated Security Solutions Full time

    Job Title: Help Desk CoordinatorAssociated Security Solutions is seeking a highly organized and detail-oriented Help Desk Coordinator to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their security needs are met, and resolving any issues that may arise.Key...

  • Help Desk Coordinator

    3 weeks ago

    Manchester, United Kingdom Associated Security Solutions Full time

    Job Title: Help Desk CoordinatorAssociated Security Solutions is seeking a highly organized and detail-oriented Help Desk Coordinator to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their security needs are met, and resolving any issues that may arise.Key...

  • Help Desk Coordinator

    3 weeks ago

    Manchester, United Kingdom Associated Security Solutions Full time

    An opportunity has arisen with Associated Security for a Helpdesk Coordinator, based at our Head office in Manchester city center. As the UK’s leading provider of safes and associated security products, we’re here to help our customers find the perfect solution to meet their exact security requirements. We supply a large range of Home Safes,...

  • Help Desk Coordinator

    2 months ago

    Manchester, United Kingdom Associated Security Solutions Full time

    Job description An opportunity has arisen with Associated Security for a Helpdesk Coordinator, based at our Head office in Manchester city center. As the UK’s leading provider of safes and associated security products, we’re here to help our customers find the perfect solution to meet their exact security requirements. We supply a large range of Home...

  • Help Desk Coordinator

    2 months ago

    Manchester, United Kingdom Associated Security Solutions Full time

    Job descriptionAn opportunity has arisen with Associated Security for a Helpdesk Coordinator, based at our Head office in Manchester city center.As the UK’s leading provider of safes and associated security products, we’re here to help our customers find the perfect solution to meet their exact security requirements. We supply a large range of Home...

  • Help Desk Coordinator

    2 months ago

    Manchester, United Kingdom Associated Security Solutions Full time

    Job descriptionAn opportunity has arisen with Associated Security for a Helpdesk Coordinator, based at our Head office in Manchester city center.As the UK’s leading provider of safes and associated security products, we’re here to help our customers find the perfect solution to meet their exact security requirements. We supply a large range of Home...

  • Help Desk Coordinator

    2 months ago

    Manchester, United Kingdom Associated Security Solutions Full time

    Job descriptionAn opportunity has arisen with Associated Security for a Helpdesk Coordinator, based at our Head office in Manchester city center.As the UK’s leading provider of safes and associated security products, we’re here to help our customers find the perfect solution to meet their exact security requirements. We supply a large range of Home...

  • Help Desk Analyst

    3 days ago

    Manchester, New Hampshire, United Kingdom DGH Recruitment Full time

    Help Desk Analyst Role SummaryWe are looking for a skilled Help Desk Analyst to join our team at DGH Recruitment. As a Help Desk Analyst, you will be responsible for providing IT assistance to end-users and assisting the Service Desk Delivery Manager in the triage of tickets.Responsibilities:Provide end-user IT assistance on all core desktop applications and...

  • Help Desk Manager

    3 weeks ago

    Manchester, United Kingdom HVAC Recruitment Limited Full time £50,000

    Job Title: Help Desk ManagerAre you a seasoned Help Desk Manager looking for a new challenge? Or an experienced Customer Service Manager seeking to leverage your skills in a different sector?We have partnered with a leading Facilities Management Service provider, which has experienced unprecedented growth over the past few years. They provide Hard FM...

  • Help Desk Manager

    4 weeks ago

    Manchester, United Kingdom HVAC Recruitment Limited Full time

    Job Title: Help Desk ManagerWe are seeking an experienced Help Desk Manager to lead our Technical Services Centre in Manchester. As the Head of Helpdesk, you will be responsible for ensuring that all jobs are correctly captured and logged onto our CRM system, and that customer queries and enquiries are handled correctly.Key Responsibilities:Lead a team of...

  • Help Desk Manager

    4 weeks ago

    Manchester, United Kingdom HVAC Recruitment Limited Full time

    Job Title: Help Desk ManagerWe are seeking an experienced Help Desk Manager to lead our Technical Services Centre in Manchester. As the Head of Helpdesk, you will be responsible for ensuring that all jobs are correctly captured and logged onto our CRM system, and that customer queries and enquiries are handled correctly.Key Responsibilities:Lead a team of...

  • IT Service Desk Team Coordinator

    5 months ago

    Manchester, United Kingdom Manchester Metropolitan University Full time

    **Who are we?** As part of IT & Digital, the IT Service Desk acts as a first point of contact for IT-related queries from up to 45,000 students, staff, and guests at Manchester Met. The work we do has a direct impact on the experience of our students and colleagues, and so we are committed to providing a consistently excellent and efficient service,...

  • Help Desk Engineer

    2 days ago

    Greater Manchester, United Kingdom Talentbank Technology Partners Full time £150 - £175

    Service Desk Engineer RoleDue to an increase in demand, a Help Desk / First Line Support Engineer is sought for a 6-month contract with a client based in Wigan. The Service Desk has a backlog of tickets to work through, and the client needs additional resource to support their clients.Key ResponsibilitiesRespond to email and phone support requests to...

  • Help Desk Support Specialist

    2 weeks ago

    Greater Manchester, United Kingdom Talentbank Technology Partners Full time

    Job Title: Help Desk Support SpecialistWe are seeking an experienced Help Desk Support Specialist to join our team at Talentbank Technology Partners. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients via phone, email, and in-person.Key Responsibilities:Provide technical support to clients via phone,...

  • Front Desk Coordinator

    2 weeks ago

    Manchester, United Kingdom MHDV Full time

    Key Responsibilities: As a Front Desk Coordinator at MHDV, you will be the first point of contact for our guests, setting the tone for their stay with us. You will be responsible for managing the front desk, handling guest inquiries, and providing exceptional customer service. Requirements: To be successful in this role, you will need to have a natural...

  • Front Desk Coordinator Manchester

    2 weeks ago

    Manchester, United Kingdom Ingeus Full time

    Job SummaryWe are seeking a skilled Front Desk Coordinator to join our team in Manchester. As a key member of our front-of-house team, you will be responsible for providing a warm and professional welcome to all visitors, ensuring the smooth running of daily site activities, and managing administrative tasks.Key ResponsibilitiesManage the reception desk,...

  • IT Help Desk/Service Desk Engineer

    2 months ago

    Manchester, United Kingdom Chess Full time €25,000

    We’re looking for a 1st Line Service Desk Engineer to join our Cloud and Devices Support team. Reporting into the Cloud and Devices Support Team Leader, this role requires an enthusiastic, committed and hardworking individual who has the ability to communicate clearly with our customers and provide first line ICT support. “Deliver exceptional 1st...

  • IT Help Desk/Service Desk Engineer

    2 months ago

    Manchester, United Kingdom Chess Full time €25,000

    We’re looking for a 1st Line Service Desk Engineer to join our Cloud and Devices Support team. Reporting into the Cloud and Devices Support Team Leader, this role requires an enthusiastic, committed and hardworking individual who has the ability to communicate clearly with our customers and provide first line ICT support. “Deliver exceptional 1st...

  • IT Help Desk/Service Desk Engineer

    2 weeks ago

    Manchester, United Kingdom Chess Full time

    We’re looking for a 1st Line Service Desk Engineer to join our Cloud and Devices Support team. Reporting into the Cloud and Devices Support Team Leader, this role requires an enthusiastic, committed and hardworking individual who has the ability to communicate clearly with our customers and provide first line ICT support. “Deliver exceptional 1st...

Help Desk Coordinator

2 months ago

Manchester, United Kingdom Associated Security Solutions Full time
About the Role

We are seeking a highly organized and customer-focused Help Desk Coordinator to join our team at Associated Security Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their security needs are met promptly and efficiently.

Key Responsibilities
  • Customer Support: Manage reactive callouts for customers, ensuring their security issues are resolved quickly and effectively.
  • Quotations and Purchase Orders: Create accurate quotations and purchase orders for customers, ensuring seamless communication and timely delivery.
  • Service Level Agreements (SLAs): Ensure all customer SLAs are being met, maintaining high levels of customer satisfaction.
  • Communication: Answer incoming calls from customers and engineers, providing clear and concise information to resolve issues.
  • System Maintenance: Ensure in-house and customer systems are kept up to date, maintaining accurate records and data.
  • Reporting: Provide regular reports as requested, highlighting key performance indicators and areas for improvement.
  • Administrative Tasks: Perform general administrative duties, supporting the smooth operation of the help desk.
Requirements
  • Administrative Experience: Proven work experience with a strong administrative background, preferably in a customer-facing role.
  • Organizational Skills: Outstanding organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues.
  • Technical Skills: Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
  • Customer Service: Excellent customer service skills, with a focus on providing a high level of customer satisfaction.
Desirable Requirements
  • Help Desk Experience: Previous experience in a help desk role, preferably in a security or customer service environment.
  • Geographical Knowledge: Good geographical knowledge, with the ability to understand and navigate complex security systems.