IT Help Desk/Service Desk Engineer

2 weeks ago

Manchester, United Kingdom Chess Full time €25,000

We’re looking for a 1st Line Service Desk Engineer to join our Cloud and Devices Support team.
Reporting into the Cloud and Devices Support Team Leader, this role requires an enthusiastic, committed and hardworking individual who has the ability to communicate clearly with our customers and provide first line ICT support.

“Deliver exceptional 1st Line support to our customers by communicating with them clearly and accurately logging client support issues on our systems
Escalate support incidents to 2nd line and 3rd line engineers when first time fix is not possible within reasonable time
Achieve agreed customer service levels
Understand core Chess products and services and help identify up-sell opportunities across the range
Excellent telephone manner and communication skills
Knowledge of basic technology products and services
Microsoft Windows and Microsoft Office 365 end user skills
Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.

Diversity, equality, and inclusion is at the heart of our Chess culture and we are passionate about our One Team spirit.

Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. Up to £25,000 depending on experience
Health care support – UK Healthcare, eye tests, flu jabs, onsite health screens
~ Enhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental Leave
~ Access to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of ‘Perks’ with great discounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more.
~ Hybrid working support - Allowance towards a home desk and chair
~ Access to our Future Fit benefits package – including Mental, Physical and Financial support
~20 days paid holiday p.a. plus public holidays.
~ Buy & sell Holiday scheme – 2 opportunities per year to buy or sell up to 5 holidays
~ Additional holidays: A standard week is 37½ Monday to Friday
At Chess we offer many flexible working options, and we have both full-time and part-time working hours available. Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.

Hybrid working position

Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.

Upon submission of your completed application to Chess, either through direct application or speculative, you hereby agree to the processing of your personal information as per the guidelines set out within our Privacy Policy and to allow for the seamless and secure processing of your information throughout Chess’s recruitment and hiring practices.

  • Help Desk Coordinator

    7 days ago

    Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a Service Desk Lead, you will play a pivotal role in managing our service desk operations, ensuring efficient workflows, and providing direction to your team of service desk analysts.Key ResponsibilitiesMonitor queues and track response times to ensure...

  • Service Desk Engineer

    2 weeks ago

    Manchester, United Kingdom iO Associates - UKEU Full time

    Service Desk Engineer - Join a Unique, Passion-Driven Team! Are you a tech-savvy professional with a passion for customer service and sport? I have been speaking with a very cool company that celebrates the rich history of sport and as they continue to expand, we are now looking for an experienced Service Desk Engineer to join their dynamic IT team. This...

  • Service Desk Engineer

    2 weeks ago

    Manchester, United Kingdom iO Associates - UKEU Full time

    Service Desk Engineer - Join a Unique, Passion-Driven Team! Are you a tech-savvy professional with a passion for customer service and sport? I have been speaking with a very cool company that celebrates the rich history of sport and as they continue to expand, we are now looking for an experienced Service Desk Engineer to join their dynamic IT team. This...

  • Service Desk Engineer

    2 weeks ago

    Manchester, United Kingdom iO Associates - UKEU Full time

    Service Desk Engineer - Join a Unique, Passion-Driven Team!Are you a tech-savvy professional with a passion for customer service and sport?I have been speaking with a very cool company that celebrates the rich history of sport and as they continue to expand, we are now looking for an experienced Service Desk Engineer to join their dynamic IT team.This role...

  • Service Desk Engineer

    2 weeks ago

    Manchester, United Kingdom iO Associates - UKEU Full time

    Service Desk Engineer - Join a Unique, Passion-Driven Team!Are you a tech-savvy professional with a passion for customer service and sport?I have been speaking with a very cool company that celebrates the rich history of sport and as they continue to expand, we are now looking for an experienced Service Desk Engineer to join their dynamic IT team.This role...

  • Service Desk Engineer

    2 weeks ago

    Manchester, United Kingdom iO Associates - UKEU Full time

    Service Desk Engineer - Join a Unique, Passion-Driven Team! Are you a tech-savvy professional with a passion for customer service and sport? I have been speaking with a very cool company that celebrates the rich history of sport and as they continue to expand, we are now looking for an experienced Service Desk Engineer to join their dynamic IT team. This...

  • Service Desk Engineer

    2 weeks ago

    Manchester, United Kingdom iO Associates - UKEU Full time

    Service Desk Engineer - Join a Unique, Passion-Driven Team!Are you a tech-savvy professional with a passion for customer service and sport?I have been speaking with a very cool company that celebrates the rich history of sport and as they continue to expand, we are now looking for an experienced Service Desk Engineer to join their dynamic IT team.This role...

  • Service Desk Engineer

    2 weeks ago

    Manchester, United Kingdom iO Associates - UKEU Full time

    Service Desk Engineer - Join a Unique, Passion-Driven Team!Are you a tech-savvy professional with a passion for customer service and sport?I have been speaking with a very cool company that celebrates the rich history of sport and as they continue to expand, we are now looking for an experienced Service Desk Engineer to join their dynamic IT team.This role...

  • Service Desk Engineer

    5 days ago

    Manchester, United Kingdom iO Associates - UKEU Full time

    Service Desk Engineer - Join a Unique, Passion-Driven Team!Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.Are you a tech-savvy professional with a passion for customer service and sport?I have been speaking with a very cool company that celebrates the rich history of sport and as they...

  • Service Desk Engineer

    2 weeks ago

    Manchester, UK, Greater Manchester, United Kingdom iO Associates - UKEU Full time

    Service Desk Engineer - Join a Unique, Passion-Driven Team!Are you a tech-savvy professional with a passion for customer service and sport?I have been speaking with a very cool company that celebrates the rich history of sport and as they continue to expand, we are now looking for an experienced Service Desk Engineer to join their dynamic IT team.This role...

  • Help Desk Technician

    6 days ago

    manchester, United Kingdom Chess Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic 1st Line Service Desk Engineer to join our Cloud and Devices Support team at Chess, a leading independent technology service provider.The RoleAs a 1st Line Service Desk Engineer, you will be responsible for delivering exceptional customer service by communicating clearly and accurately logging...

  • Help Desk Coordinator

    5 days ago

    Manchester, United Kingdom Associated Security Solutions Full time

    About the RoleWe are seeking a highly organized and customer-focused Help Desk Coordinator to join our team at Associated Security Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their security needs are met promptly and efficiently.Key ResponsibilitiesCustomer...

  • Help Desk Coordinator

    5 days ago

    Manchester, United Kingdom Associated Security Solutions Full time

    About the RoleWe are seeking a highly organized and customer-focused Help Desk Coordinator to join our team at Associated Security Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their security needs are met promptly and efficiently.Key ResponsibilitiesCustomer...

  • Service Desk Lead

    6 days ago

    Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring the delivery of exceptional customer service.Key ResponsibilitiesMonitor and manage service desk queues, ensuring timely and efficient...

  • Service Desk Lead

    6 days ago

    Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk team and ensuring the delivery of exceptional customer service.Key ResponsibilitiesMonitor and manage service desk queues, ensuring timely response...

  • Service Desk Lead

    6 days ago

    Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring that our customers receive exceptional support.Key ResponsibilitiesMonitor and manage service desk queues to ensure efficient...

  • Service Desk Lead

    7 days ago

    Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring that our customers receive exceptional support.Key ResponsibilitiesMonitor and manage service desk queues, ensuring that...

  • Service Desk Lead

    6 days ago

    Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring that our customers receive exceptional support.Key ResponsibilitiesMonitor and manage service desk queues, ensuring that...

  • Service Desk Lead

    7 days ago

    Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a Service Desk Lead, you will play a critical role in managing our service desk operations, providing guidance and support to our customers, and leading a team of service desk analysts.Key ResponsibilitiesOversee the timely handling of customer...

  • Service Desk Lead

    5 days ago

    Manchester, United Kingdom MI5 Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring that our customers receive exceptional support.Key ResponsibilitiesMonitor and manage service desk queues, ensuring that...