Service Desk Lead
6 days ago
We are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring that our customers receive exceptional support.
Key Responsibilities- Monitor and manage service desk queues to ensure efficient workflows and timely responses to customer inquiries.
- Provide guidance and direction to a team of service desk analysts, helping them navigate complex technical issues and supporting them with escalated tickets.
- Collaborate with cross-functional teams to identify and implement process improvements and best practices.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
- Technical proficiency and experience with Ticket Management Systems and Microsoft tools (Excel, Word, Outlook).
- Familiarity with service desk operations, including task triage and prioritization.
- Strong leadership and communication skills, with the ability to motivate and guide a team.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- A competitive salary and benefits package.
- Opportunities for professional growth and development, including training and certification programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- The chance to work with a leading organization in the field of intelligence and security.
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a Service Desk Lead, you will play a critical role in managing our service desk operations, providing guidance and support to our customers, and leading a team of service desk analysts.Key ResponsibilitiesOversee the timely handling of customer...
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring the delivery of exceptional customer service.Key ResponsibilitiesMonitor and manage service desk queues, ensuring timely and efficient...
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring that our customers receive exceptional support.Key ResponsibilitiesMonitor and manage service desk queues, ensuring that...
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout MI5MI5 is a leading intelligence agency that protects the UK from terrorism, cyber-attacks, and espionage. We use cutting-edge technology and partnerships to identify, analyze, and disrupt threats.The RoleAs the Service Desk Lead for our Manchester team, you will play a pivotal role in managing our service desk operations. You will oversee the timely...
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring that our customers receive exceptional support.Key ResponsibilitiesMonitor and manage service desk queues, ensuring that...
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Service Desk Lead
4 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring that our customers receive exceptional support.Key ResponsibilitiesMonitor and manage service desk queues, ensuring that...
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Service Desk Lead
5 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring that our customers receive exceptional support.Key ResponsibilitiesMonitor and manage service desk queues, ensuring that...
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring that our customers receive exceptional support.Key ResponsibilitiesMonitor and manage service desk queues, ensuring timely...
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk team and ensuring the delivery of exceptional customer service.Key ResponsibilitiesMonitor and manage service desk queues, ensuring timely response...
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring that our customers receive exceptional support.Key ResponsibilitiesMonitor and manage service desk queues to ensure efficient...
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Lead to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk activities and ensuring that our customers receive exceptional support.Key ResponsibilitiesOversee the timely handling of customer inquiries and...
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Service Desk Lead
5 days ago
Manchester, United Kingdom MI5 Full timeAbout MI5MI5 is a leading intelligence agency that protects the UK from terrorism, cyber-attacks, and espionage. We use cutting-edge technology and partnerships to identify, analyze, and disrupt threats.The RoleAs the Service Desk Lead for our Manchester team, you will play a pivotal role in managing our service desk operations. You will provide direction to...
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Service Desk Lead
4 days ago
Manchester, United Kingdom MI5 Full timeAbout MI5MI5 is a leading intelligence agency that protects the UK from terrorism, cyber-attacks, and espionage. We use cutting-edge technology and partnerships to identify, analyze, and disrupt threats.The RoleAs the Service Desk Lead for our Manchester team, you will play a pivotal role in managing our service desk operations. You will provide direction to...
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout MI5MI5 is a leading intelligence agency that protects the UK from terrorism, cyber-attacks, and espionage. We use cutting-edge technology and partnerships to identify, analyze, and disrupt threats.The RoleAs the Service Desk Lead for our Manchester team, you will play a pivotal role in managing our service desk operations. Whether customers face...
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout MI5MI5 is a leading intelligence agency that protects the UK from terrorism, cyber-attacks, and espionage. We use cutting-edge technology and partnerships to identify, analyse and disrupt threats.The RoleAs the Service Desk Lead for our Manchester team, you'll play a pivotal role in managing our service desk operations. Whether customers face intricate...
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout MI5MI5 is a leading intelligence agency that protects the UK from terrorism, cyber-attacks, and espionage. We use cutting-edge technology and partnerships to identify, analyze, and disrupt threats.The RoleAs the Service Desk Lead for our Manchester team, you will play a pivotal role in managing our service desk operations. You will oversee the timely...
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Service Desk Lead
6 days ago
Manchester, United Kingdom MI5 Full timeAbout MI5MI5 is a leading intelligence agency that protects the UK from terrorism, cyber-attacks, and espionage. We use cutting-edge technology, ingenuity, and partnerships to identify, analyse and disrupt threats.The RoleAs the Service Desk Lead for our Manchester team, you'll play a pivotal role in managing our service desk operations. Whether customers...
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Service Desk Lead
3 months ago
Manchester, United Kingdom Cognizant Technology Solutions Full timeExcellent opportunity for Service Desk Lead to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services - Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services,...
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Help Desk Coordinator
7 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a Service Desk Lead, you will play a pivotal role in managing our service desk operations, ensuring efficient workflows, and providing direction to your team of service desk analysts.Key ResponsibilitiesMonitor queues and track response times to ensure...
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Service Desk Operations Manager
6 days ago
Manchester, United Kingdom MI5 Full timeAbout the RoleWe are seeking a highly skilled Service Desk Operations Manager to join our team at MI5. As a key member of our service desk operations, you will play a pivotal role in managing our service desk operations, providing guidance and support to our team of service desk analysts, and ensuring that our customers receive exceptional service.Key...
