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Service Desk Engineer

2 months ago

Manchester, United Kingdom iO Associates - UKEU Full time

Service Desk Engineer - Join a Unique, Passion-Driven Team

Are you a tech-savvy professional with a passion for customer service and sport?

I have been speaking with a very cool company that celebrates the rich history of sport and as they continue to expand, we are now looking for an experienced Service Desk Engineer to join their dynamic IT team.

This role is essential in supporting their ongoing growth and ensuring that both their internal systems and customer-facing platforms operate seamlessly. The ideal candidate will be passionate about technology and eager to contribute to a company that values enthusiasm, expertise, and a customer-first approach.

The Role:

As a Service Desk Engineer, you will be an integral part of our IT team, providing first-class technical support and ensuring the smooth operation of our systems and platforms. Your role will involve troubleshooting and resolving technical issues, managing service desk tickets, and collaborating with various teams to improve our IT infrastructure.

Key Responsibilities:

  • Provide first and second-line technical support to internal users and external customers.
  • Troubleshoot hardware, software, and network issues promptly and efficiently.
  • Manage and prioritize service desk tickets to ensure timely resolution.
  • Assist in the maintenance and support of IT systems, including retail and e-commerce platforms.
  • Collaborate with the IT team to implement new technologies and improve existing systems.
  • Document issues, resolutions, and processes to enhance service desk knowledge.

What We're Looking For:

  • Proven experience in a service desk or IT support role, preferably in a retail or e-commerce environment.
  • Strong technical skills, including knowledge of operating systems, network troubleshooting, and hardware maintenance.
  • Excellent problem-solving abilities and attention to detail.
  • A customer-focused mindset with strong communication skills.
  • Ability to work independently and as part of a team.

This is your chance to work in a dynamic and supportive environment with opportunities for growth and development, along with a competitive salary and benefits package.

Apply online for more details.