IT Help Desk/Service Desk Engineer

2 months ago

Manchester, United Kingdom Chess Full time €25,000

We’re looking for a 1st Line Service Desk Engineer to join our Cloud and Devices Support team.
Reporting into the Cloud and Devices Support Team Leader, this role requires an enthusiastic, committed and hardworking individual who has the ability to communicate clearly with our customers and provide first line ICT support.

“Deliver exceptional 1st Line support to our customers by communicating with them clearly and accurately logging client support issues on our systems
Escalate support incidents to 2nd line and 3rd line engineers when first time fix is not possible within reasonable time
Achieve agreed customer service levels
Understand core Chess products and services and help identify up-sell opportunities across the range
Excellent telephone manner and communication skills
Knowledge of basic technology products and services
Microsoft Windows and Microsoft Office 365 end user skills
Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.

Diversity, equality, and inclusion is at the heart of our Chess culture and we are passionate about our One Team spirit.

Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. Up to £25,000 depending on experience
Health care support – UK Healthcare, eye tests, flu jabs, onsite health screens
~ Enhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental Leave
~ Access to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of ‘Perks’ with great discounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more.
~ Hybrid working support - Allowance towards a home desk and chair
~ Access to our Future Fit benefits package – including Mental, Physical and Financial support
~20 days paid holiday p.a. plus public holidays.
~ Buy & sell Holiday scheme – 2 opportunities per year to buy or sell up to 5 holidays
~ Additional holidays: A standard week is 37½ Monday to Friday
At Chess we offer many flexible working options, and we have both full-time and part-time working hours available. Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.

Hybrid working position

Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.

Upon submission of your completed application to Chess, either through direct application or speculative, you hereby agree to the processing of your personal information as per the guidelines set out within our Privacy Policy and to allow for the seamless and secure processing of your information throughout Chess’s recruitment and hiring practices.

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