Mortgage Associate
3 weeks ago
About the Role
We are currently looking for a passionate individual to join our Mortgage team at HSBC. As a Customer Service Officer, you will play a key role in providing exceptional customer service and support to our customers.
Key Responsibilities
• Engage with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships.
• Adhere to call processes, procedures and guidelines.
• Deliver outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way.
• The role holder will be responsible for delivering operational key performance metrics.
• Bring a good sense of fun and humour to the role is essential too.
About You
We are looking for someone who is driven and wants to succeed in their role. You will have excellent communication skills and be able to work in a fast-paced environment. If you have a passion for helping customers and strive to provide a superior service, we want to hear from you.
What We Offer
At HSBC, we offer a range of benefits to our employees, including a competitive salary, ample onsite parking and a hybrid working environment.
Requirements
No formal qualifications are required for the role. We are looking for people who are driven and want to succeed in their role. Within Mortgages and HSBC there is scope for you to progress in your career through the business. We want those who have a passion for helping customer and strive to provide a superior service.
The Role Holder Should Have Following Skills and Experience:
• Ability to work in fast-paced environment
• Excellent communication skills
• Effective problem solving ability
About HSBC
At HSBC, we are dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme, which helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
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