Mortgage Associate

2 days ago


Leeds, Leeds, United Kingdom HSBC Full time

About the Role

At HSBC, we're looking for a dedicated individual to join our Mortgage team as a Customer Service Representative. As a key member of our department, you will play a crucial role in providing exceptional customer service and helping individuals navigate their mortgage journey.

Key Responsibilities

• Engage with customers over the telephone, using strong verbal skills to build meaningful relationships

• Adhere to call processes, procedures, and guidelines

• Deliver outstanding customer service by successfully responding to questions and queries

• Meet operational key performance metrics

Requirements

• Ability to work in a fast-paced environment

• Excellent communication skills

• Effective problem-solving ability


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