Mortgage Advisor

4 weeks ago


Leeds, Leeds, United Kingdom HSBC Global Services Limited Full time

About the Role


As a Mortgage Associate at HSBC Global Services Limited, you will play a vital role in delivering exceptional customer service to our mortgage clients. We are seeking a talented individual who is passionate about helping customers and strives to provide a superior service.



Key Responsibilities



  • Engage with customers over the telephone, using strong verbal skills to build meaningful relationships
  • Deliver outstanding customer service by successfully responding to questions and queries, showcasing your passion and dedication
  • Adhere to call processes, procedures, and guidelines to ensure seamless customer interactions
  • Responsible for delivering operational key performance metrics that exceed expectations


What We Offer


As a member of our Mortgage team, you will have the opportunity to work in a fast-paced environment, develop your skills, and progress in your career through our business. We value diversity and inclusivity, and we are committed to creating a workplace that is accessible to everyone.



Requirements



  • Ability to work in a fast-paced environment
  • Excellent communication skills
  • Effective problem-solving ability


Working Hours


Our Mortgage team operates between 8am and 9pm, Monday to Saturday, and 9am to 6pm on Sundays. We offer ample onsite parking and a supportive work environment that encourages personal growth and development.



Accommodations and Inclusivity


At HSBC Global Services Limited, we are committed to removing barriers and ensuring careers are inclusive and accessible for everyone. If you require accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk.



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