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Clinical Support Worker

2 months ago


Norwich, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time
About the Role

We are seeking a skilled and compassionate Clinical Support Worker to join our team within the Stroke Pathway at Norfolk Community Health and Care NHS Trust. As a key member of our multidisciplinary team, you will play a vital role in providing high-quality care to patients with stroke-related conditions.

Key Responsibilities
  • Accurately and promptly carry out instructions from Registered Nurses to ensure seamless care delivery.
  • Perform duties as specified in the trust's Approved Core Task List for Clinical Support Workers, working within assessed competence.
  • Report any patient concerns or observed changes in clinical condition to registered staff.
  • Support patients' emotional well-being by engaging in positive conversations and encouraging participation in ward-based activities.
  • Accurately document all care delivered to patients, maintaining confidentiality at all times.
  • Respond appropriately to clinical emergencies to ensure patients receive timely care.
  • Adhere to trust policies, procedures, and nursing guidelines when undertaking activities.
  • Make patients feel welcome and participate in the admission process under the supervision of registered staff.
  • Maintain a clean and safe environment in the clinical area.
  • Adhere to trust infection control procedures.
  • Support relatives under the guidance of a Registered Nurse.
  • Assist with the discharge process for patients directed by Registered Nurses or the Multidisciplinary Team.
Communication Skills
  • Welcome patients, visitors, and relatives to the clinical area, providing assistance, support, and information where required.
  • Answer the telephone in a polite and courteous manner, responding appropriately within remit and passing on enquiries to the Registered Nurse.
  • Communicate effectively within the nursing team, multidisciplinary team, and other departments to ensure patient care is well-planned and coordinated.
  • Contribute to the handover of patient care within the team under the direct supervision of a Registered Nurse, maintaining confidentiality at all times.
  • Report and record incidents, accidents, and complaints using the trust's systems (Datix) to the senior nurse on duty.
  • Use trust systems such as System One and ICE as required by the clinical area.
Management and Maintenance
  • Ensure the safe keeping of patient property in accordance with trust policy.
  • Promote a professional, welcoming, and uncluttered environment, keeping all storage areas safe and clean and tidy.
  • Share responsibility in the care and maintenance of all equipment in the clinical area.
  • Dispose of waste and soiled linen in line with trust policy.
  • Participate in audit under the direction of the Registered Nurse.
  • Clean and check beds, lockers, oxygen, and suction equipment in the clinical area following patient discharge and in preparation for admission.
Professional and Educational Requirements
  • Ensure up-to-date completion of mandatory training sessions, including safeguarding and safeguarding supervision.
  • Have completed the Care Certificate or relevant experience in a care setting.
  • Be flexible in relation to patient requirements.
  • Continue personal development in relation to identified objectives.
  • Supervise and support new staff, working with the local induction program.
  • Maintain up-to-date knowledge of changes in policies and procedures relevant to the post.
  • Participate in training and supervision sessions relevant to the clinical area, including clinical competences where appropriate.
  • Ensure attendance at an annual appraisal is maintained and documented.