Compliance Operations Manager, Cash App

2 weeks ago

London, Greater London, United Kingdom Square Full time

Job Summary

We are seeking a highly skilled Compliance Operations Manager to join our Cash App team. As a key member of our compliance program, you will be responsible for building, developing, and leading a compliance operations team responsible for conducting in-depth compliance reviews as part of our due diligence process.

Key Responsibilities

  • Oversee KYC/Sanction team operations, including training, hiring, coaching, and managing staff as well as program development
  • Develop and maintain procedures applicable to the team
  • Identify training opportunities; design/coordinate the development of training materials
  • Iterate on existing workflows, and streamline/enhance operational efficiency
  • Work with other Compliance Leads to drive strategic planning on team growth, organizational structure, focus areas, and quarterly goals
  • Understand regulatory landscape and compliance requirements; with emphasis on applicable Compliance and AML requirements that include customer identification, due diligence best practices
  • Create, monitor, and execute against key operational metrics and implement solutions with COM program managers regarding any issues identified
  • Liaise with program management on ongoing technology, and process/workflow change initiatives and ensure appropriate team adoption
  • Maintain up-to-date knowledge on AML regulatory changes and landscape
  • Provide guidance and insight on account escalations, including handling account escalations from junior team members
  • Drive collaboration with Support, Risk, and other operations teams within Block

Requirements

  • 5+ years in a AML senior compliance/compliance operations role with a financial services firm, preferably in the payment or Fintech space
  • 3+ years people management experience, including coaching and developing compliance specialists/analysts
  • Strong operational knowledge in executing and running a sound Compliance program, preferably with hands-on knowledge of MSB regulatory requirements
  • Familiarity with AML laws, regulations, and guidance (for the UK, POCA, MLR, FCA Handbook, and/or JMLSG Guidance). The ability to analyze regulations for determining permissible transactions and activity.
  • Direct experience working with examiners and auditors required
  • A strong analytical and metrics-driven approach to create substantiated solutions and efficiency
  • Strong strategic vision and leadership skills with proven ability to motivate and inspire team members
  • Excellent written and verbal communication skills, including the ability to represent Block at industry events
  • Self-starter who can perform flawlessly with minimal direction
  • Ability to present and communicate findings to senior leadership
  • Ability to work in a fast-paced environment and adjust quickly as things change
  • Proven ability to operate in ambiguous environments and exhibit flexibility in navigating from current state to proposed solutions

Preferred Qualifications

  • Proven working experience as an operations lead
  • Relevant industry certifications (CAMS, ACFCS, ICA, CRCM)
  • Strong knowledge of Bitcoin and other cryptocurrencies
  • Fluency in a language other than English
  • Experience in international markets
  • Experience with SQL and/or Looker

About Us

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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