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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Services Assistant. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.
Key Responsibilities- Provide excellent customer service and support to customers on the shop floor, including handling queries, resolving issues, and providing product information.
- Work collaboratively with colleagues to maintain a high level of customer satisfaction and ensure a smooth shopping experience.
- Operate checkouts, self-service tills, and kiosks, and assist with click and collect parcel collection.
- Support colleagues with their activities during quiet periods and contribute to maintaining a clean and organized store environment.
As a Services Assistant at Sainsbury's, you will benefit from a competitive rate of pay, a range of benefits, and opportunities for career development. Our benefits include:
- A discount card offering 10% off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% off at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks provided for colleagues in all our stores.
- Generous holiday entitlement based on the hours you work.
- Shopping discounts on gym memberships, restaurants, holidays, retail vouchers, and more.
- Family leave, including generous maternity and paternity leave.
- Pension, with Sainsbury's matching between 4-7% of your pension contributions.
- Sainsbury's share schemes, allowing you to buy Sainsbury's shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
- Wellbeing support, including free access to our Employee Assistance Programme, which provides confidential support and guidance on a wide range of issues.
To be successful in this role, you will need to be a team player with excellent communication and interpersonal skills. You will also need to be flexible and able to work varied shifts, including weekends and bank holidays.
Please note that to work in the petrol station, you need to be aged 18 years or over due to petrol licensing regulations.
