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Switchboard Coordinator
2 months ago
Job Overview
We are seeking a skilled Switchboard Operator to join our team at Oxford University Hospitals NHS Foundation Trust. As a key member of our switchboard team, you will provide a comprehensive and high-quality switchboard/call handling service to our patients and staff.
Main Duties
Answer calls to the switchboard in a polite and correct manner, using your excellent communication skills to provide accurate information and direct callers to the correct department.
Understand and use the switchboard console to its full potential, responding quickly and calmly to all alarms and initiating emergency procedures as required.
Log all emergency call details and monitor alarms, implementing the appropriate procedure to ensure the safe management of incidents.
Provide general information to members of the public, colleagues, and other stakeholders, using your knowledge of the Trust's services and facilities.
Operate the University Clinical Trials computers, inputting data, changing appointments, and recording any problems as necessary.
Bleep Management
Operate the multitone bleep system, including various types of bleeps, and divert bleeps as requested.
Keep up-to-date bleep information and provide batteries as needed.
Test speech/team bleeps on a daily basis to ensure they are functioning correctly.
Radio Pagers
Understand different types of pager and how to access them, providing batteries as needed.
Follow Trust policy and procedures relating to responding to calls, dealing with emergency calls, major incident procedure, cardiac and fire procedures, data protection, and health and safety.
Working for Our Organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services.
We are committed to delivering compassionate excellence, putting patients at the heart of everything we do. Our values of compassion, respect, learning, delivery, improvement, and excellence underpin the quality healthcare we provide.
