Healthcare Operations Manager

4 weeks ago

Bradford, Bradford, United Kingdom Moorside Surgery Full time

Position Overview

The Healthcare Operations Manager is responsible for ensuring the effective, efficient, and profitable management of the practice while fostering a positive and dedicated team environment.

This role involves keeping the leadership informed about upcoming changes in the healthcare sector and providing strategic options for adaptation.

Key Responsibilities:

Team Management and Development

Overseeing administrative personnel and the non-clinical management of nursing staff, which includes securing funding, leading performance evaluations, and organizing recruitment and training processes.

Ensuring that all staff receive contracts of employment and that the practice adheres to relevant employment laws. Regularly reviewing and updating employment policies and procedures to ensure compliance.

Financial Oversight

Managing bookkeeping, petty cash, and other financial responsibilities of the practice, including payroll and pension scheme arrangements.

Ensuring that all financial transactions are accurately recorded and preparing financial reports for the leadership team.

IT Management

Overseeing the practice's computer systems, including organizing maintenance and upgrades, while ensuring compliance with data protection regulations.

Facility and Equipment Management

Responsible for the security, repair, insurance, and maintenance of the practice's premises and equipment, ensuring compliance with health and safety regulations.

Patient Engagement

Developing and maintaining systems for addressing patient inquiries and feedback, including overseeing the complaints process in collaboration with the leadership team.

Regularly updating the practice's informational materials and health education resources.

Strategic Planning

Preparing business plans, annual reports, and setting practice objectives as required by the leadership team.

Staying informed about developments in the healthcare sector that may impact the practice and providing strategic options for consideration.

External Relations

Facilitating effective communication both internally and externally, serving as the primary contact for various stakeholders including healthcare organizations, legal advisors, and financial consultants.

Confidentiality Commitment:

The role requires strict adherence to confidentiality regarding sensitive patient information and practice operations, ensuring that all data is handled in accordance with established policies.

Health and Safety Leadership:

The Healthcare Operations Manager will lead initiatives to promote health, safety, and security within the practice, ensuring compliance with health and safety policies and conducting regular training.

Commitment to Equality and Diversity:

Supporting the rights and dignity of patients, staff, and stakeholders by fostering an inclusive environment that respects individual needs and beliefs.

Professional Development:

Engaging in ongoing training and development opportunities to enhance personal and professional growth, while also supporting the development of team members.

Quality Assurance:

Striving to maintain high-quality standards within the practice, identifying areas for improvement, and collaborating with team members to enhance overall performance.

Effective Communication:

Recognizing the importance of clear communication within the team and with patients, adapting communication methods to meet diverse needs.

Implementation of Services:

Applying practice policies and participating in audits to ensure the effective delivery of services.

Required Knowledge and Skills:

Essential:

  • Compassionate, people-centered approach.
  • Strong business management and leadership capabilities.
  • Proficient in English, both spoken and written.
  • Effective time management and organizational skills.
  • Ability to assess and manage non-clinical risks.
  • Strong negotiation skills and the ability to remain calm under pressure.
  • Competency in using standard software applications.

Desirable:

  • Financial management skills.
  • Knowledge of HR practices.
  • Experience in healthcare management.

Experience:

Essential:

  • Senior management experience.
  • Proven leadership and interpersonal skills.
  • Experience in managing financial processes and multi-disciplinary teams.
  • Ability to address diverse operational challenges.
  • Experience in performance management and project implementation.

Desirable:

  • Experience in NHS or primary care settings.

Qualifications:

Essential:

  • Strong educational background with leadership experience in healthcare.

Desirable:

  • Degree in healthcare or business management.
  • Relevant management qualifications.

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