Clinical Support Manager

2 weeks ago

Bradford, Bradford, United Kingdom Medacs Healthcare Full time
About the Role

Medacs Healthcare is seeking a skilled Clinical Support Manager to join our team in the Bradford office. As a key member of our team, you will be responsible for guiding a team of healthcare professionals, ensuring a quality professional service to standards of service delivery and performance indicators consistent with contract needs.

Key Responsibilities
  • Contribute to the commercial relationship between the Client and Health Assessment Services
  • Liaise with the Management Team to recruit and retain employed healthcare professionals
  • Attend meetings agreed by Clinical Delivery Manager
  • Ensure that the appropriate skills base is in place for effective service delivery
  • Organise and provide training for Health Practitioners
  • Ensure an effective audit-feedback cycle is in place
  • Have an overview and to provide investigative support for complaints, feedback and actions plans
  • Responsible for action on customer survey outcomes
  • Provide support and leadership in the delivery of change programmes and proactively leading the team through the change process
  • Ensure that clinical governance and standards required by all appropriate professional regulatory bodies are maintained
  • Provide medical advice and carry out assessments in line with service requirements (as an approved disability analyst)
  • Work with the management team to ensure compliance with all clinical KPI requirements in line with any contractual requirements
  • Responsible for managing and overseeing HP support plans
  • Conduct regular PIP training courses with new entrants
  • Lead, coach and manage employees and undertake regular individual and team meetings
  • Recruit and select best talent
  • Work in a flexible manner, incorporating remote working, working from Medacs sites and travel out of area where the needs of the business dictate

About You

We are looking for a HP qualified individual with a proven track record of PIP mentorship, approval with the DWP and experience of managing a team. If you have a passion for delivering exceptional services to clients and candidates, and are interested in working as part of a team who cares about making a difference, then we would love to hear from you.

About Us

Medacs Healthcare is a leading provider of healthcare recruitment solutions. We have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand. Our team is welcoming, innovative, and empowering, and we believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people. We are proud to be a Disability Confident Employer and strongly encourage applications from candidates with a disability.

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