Digital Workplace Technology Specialist

2 weeks ago

London, Greater London, United Kingdom Penguin Books Limited Full time

Are you passionate about leveraging cutting-edge technology to create seamless and efficient digital workplaces? At Penguin Random House, our Technology team is dedicated to providing expertise and effective solutions that drive our success. We pride ourselves on our flexibility, agility, and collaborative culture, where each team member takes personal ownership and welcomes change.

As a Digital Workplace Technology Specialist within our Digital Workplace Technology Team, you'll be an integral part of this dynamic environment. You'll serve as the UK Technology Owner for key Microsoft 365 products, including Exchange, Teams, OneDrive, and SharePoint, while also collaborating closely with our US counterparts and offering support for Google Workspace.

This is an exciting time to join our Digital Workplace team as we go through a period of growth, so you'll play a key role in driving operational excellence.

Key responsibilities:

  1. Design, build, install, configure, and support complex systems with hands-on technical expertise.
  2. Keep an eye on the Microsoft 365 roadmap to spot upcoming changes that could benefit Penguin Random House.
  3. Show flexibility, motivation, and excellent problem-solving skills while working harmoniously with the team.
  4. Serve as a technical escalation point for other technology teams, offering your expertise when needed.
  5. Respond promptly to incidents and service requests, ensuring timely resolutions in line with our SLA's.
  6. Build strong relationships with third-party service providers to ensure smooth collaboration.
  7. Stay proactive in addressing operational and service issues, focusing on prevention rather than just fixes.
  8. Work closely with all technology team members to deliver a consistent service across UK locations, resolving incidents and addressing root causes.

What you will bring:

  1. Extensive expertise with the full M365 suite, including SharePoint, Exchange, Teams, OneDrive, Power BI, InTune, and Entra.
  2. Expertise in messaging platforms like Microsoft Exchange, Microsoft Teams, and SharePoint.
  3. Deep knowledge of email authentication mechanisms like SPF, DKIM, and DMARC.
  4. Proficient in integrating third-party applications using Microsoft Graph API.
  5. Well-versed in PowerShell.
  6. Knowledgeable about Mimecast for email archiving and security.
  7. Capability to effectively communicate technical information to non-technical staff at all levels.
  8. Experience in managing Windows file shares and administering Apple products like iPads and iPhones.
  9. Familiarity with Agile working environments, with strong written and verbal communication skills.
  10. Understanding of support team practices, email protocols, and routing methods.
  11. Knowledge in data privacy practices and laws.
  12. An ability to produce clear and effective documentation for new technologies.
  13. A knack for developing and following processes to ensure consistent outcomes.

Our approach to hybrid working:

We're currently experimenting with hybrid working and involving colleagues across the business to shape our future ways of working. The needs of our teams and individuals are different, so we're not taking a one-size-fits-all approach. While our offices are places to connect, collaborate, and celebrate with colleagues, we recognise that flexibility about where you work is just as important for doing your best work and for your wellbeing.

For this role, there are meetings and activities that you will need to attend in-person, mainly at our offices in London or Colchester. We are open to discussing this through the recruitment process.

About Penguin:

We're the UK's largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you'll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.

What you can expect from us:

Salary: Circa £60,000 dependent on how your skills and experience align to the role, plus bonus and benefits.

Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition. Our benefits include:

  1. Financial – income protection, life assurance, childcare allowance
  2. Wellbeing – healthcare cash plan, critical illness cover, health checks
  3. Lifestyle – enhanced parental leave, tech scheme, free and discounted books

We encourage you to tell us about any reasonable adjustments you may need to help you succeed in this role.

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