Digital Technology Assistant
1 month ago
About Methods:
As a leading £100m Digital Transformation company, we have over 34 years of experience in providing innovative business and digital technology services.
Our mission is to improve and safeguard public-facing services by applying digital thinking. This ensures the future of our public services is centred around our citizens.
We focus on delivering what is right for our clients, supporting them in the success of their projects while working collaboratively to share skill sets and solve problems.
We are now seeking an enthusiastic new member of our team who has a passion for IT and a clear flair for technology.
Key Tasks:
- First-line support to colleagues via various request methodologies
- Ticket management via Salesforce
- Hardware and software issue support
- Account and licensing management via Microsoft Administration Portal
- Invoicing process for software managed within the IT Team
- Project work assistance and best technology practice suggestions
- Clear documentation of internal IT procedures and technologies
- Asset and compliance management via Microsoft Endpoint and other technologies
- Asset purchasing and supplier relations as needed
- Fault reporting and maintenance logs on network and laptops
- IT problem tracking and resolution
- Helpdesk ticket administration and timely responses
Essential Skills and Experience:
- Practical understanding of IT and enthusiasm for the subject
- Previous experience in meeting helpdesk ticket deadlines
- Good understanding of MS Office Applications including SharePoint Online
- Windows and MacOS laptop support experience
Desirable Skills and Experience:
- Azure functionality experience
- Understanding of ITIL principles
- Previous IT support experience
Benefits and Perks:
- A competitive salary of £30,000 - £40,000 per year
- Opportunity to develop and grow skills and experience
- Participation in exciting project work making a difference in society
- Strong leadership and collaborative environment
- Access to development programmes and training
- Pension Salary Exchange Scheme with employer contribution
- Discretionary Company Bonus based on performance
- Lifelong learning opportunities
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