Service Governance Lead

3 days ago


Preston, Lancashire, United Kingdom Matchtech Full time

Role Overview

Matchtech is seeking an experienced Service Governance Lead to join our client, a leading authority in the Defence & Security sector, at their location in Samlesbury. This contract-based role will play a pivotal part in the Air Business Unit, focusing on IT Service Management.

Key Responsibilities:

  • Developing and implementing IT service management governance structures and policies
  • Ensuring compliance with industry regulations and internal standards
  • Overseeing service delivery processes to maintain high performance and quality
  • Collaborating with internal teams to align service management with business needs
  • Providing guidance and support on service management best practices
  • Managing risk identification and mitigation strategies within service governance
  • Monitoring and reporting on service management metrics and KPIs
  • Driving continuous improvement initiatives within the service management framework

Requirements:

  • Experience in IT Service Management
  • Strong knowledge of service governance frameworks
  • Understanding of regulatory compliance within the Defence & Security sector
  • Excellent communication and stakeholder management skills
  • Proficiency in developing policies and procedures
  • Ability to analyse and report on performance metrics
  • Problem-solving aptitude and attention to detail

Additional Details:

  • Location: Samlesbury
  • Contract Duration: 12 months
  • Security Clearance: BPSS
  • Hybrid Working: 3-4 days per week on site

Earnings Estimate: The estimated annual salary for this position is £60,000 - £80,000 depending on experience.



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