Service Governance Lead
3 days ago
Role Overview
Matchtech is seeking an experienced Service Governance Lead to join our client, a leading authority in the Defence & Security sector, at their location in Samlesbury. This contract-based role will play a pivotal part in the Air Business Unit, focusing on IT Service Management.
Key Responsibilities:
- Developing and implementing IT service management governance structures and policies
- Ensuring compliance with industry regulations and internal standards
- Overseeing service delivery processes to maintain high performance and quality
- Collaborating with internal teams to align service management with business needs
- Providing guidance and support on service management best practices
- Managing risk identification and mitigation strategies within service governance
- Monitoring and reporting on service management metrics and KPIs
- Driving continuous improvement initiatives within the service management framework
Requirements:
- Experience in IT Service Management
- Strong knowledge of service governance frameworks
- Understanding of regulatory compliance within the Defence & Security sector
- Excellent communication and stakeholder management skills
- Proficiency in developing policies and procedures
- Ability to analyse and report on performance metrics
- Problem-solving aptitude and attention to detail
Additional Details:
- Location: Samlesbury
- Contract Duration: 12 months
- Security Clearance: BPSS
- Hybrid Working: 3-4 days per week on site
Earnings Estimate: The estimated annual salary for this position is £60,000 - £80,000 depending on experience.
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