Customer Relationship Liaison

1 day ago


Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full time
About LexisNexis Risk Solutions

We are a leading provider of risk assessment solutions, empowering businesses to drive revenue growth and maximize operational efficiencies.

Our team is a strong unit that empowers employees to deliver exceptional results and share ideas for continuous improvement.

In this role, you will provide an excellent customer experience by collaborating with sales teams and internal stakeholders to achieve business goals and improve customer satisfaction scores.

Key Responsibilities:
  • Deliver Exceptional Customer Journeys
  • Partner with cross-functional teams to serve customers and ensure a positive experience
  • Serve as the primary point of contact for customers, handling queries and ensuring timely resolutions
  • Maintain accurate data in the CRM system and communicate effectively with customers during critical times
Requirements:
  • A customer-centric mindset and ability to deliver results on time
  • Experience working in B2B environments with high-value corporate clients
  • Administrative background and proficiency in Microsoft applications
  • Demonstrate a strong work ethic and drive to succeed
  • Effective communication skills with colleagues and clients
  • A keen eye for detail to deliver high-quality work
Compensation:

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on location and experience.



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