Customer Relationship Liaison

3 weeks ago


Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full time
About LexisNexis Risk Solutions

We are the essential partner in the assessment of risk, providing solutions to help businesses drive revenue growth, maximize operational efficiencies, and improve customer experience. Our expertise spans Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.

Our team is a strong unit that empowers employees to deliver exceptional results. We foster an environment that encourages collaboration, innovation, and continuous improvement.

This role involves providing outstanding customer experiences for prospect and existing business customers through close collaboration with sales teams and internal stakeholders. You will consistently improve customer satisfaction scores and process efficiency.

Key Responsibilities:
  • Deliver exceptional customer journeys by partnering with other teams to ensure seamless service delivery.
  • Serve as the primary point of contact for customers, handling queries, updating product configurations, and enabling customers to maintain and grow their services with us.
  • Maintain data hygiene within the CRM system by ensuring accurate and up-to-date customer accounts, opportunities, and communication records.
  • Provide tailored support during critical phases like contracting or renewals, communicating requirements and next steps for a frictionless customer experience.
Requirements:
  • A customer-centric mindset with a focus on timely results.
  • Experience working in B2B environments with high-value corporate clients.
  • An administrative background with proficiency in Microsoft applications.
  • Demonstrate a strong work ethic and drive to succeed.
  • Effective communication with colleagues and clients.
  • A keen eye for detail to maintain high-quality work standards.
Estimated Salary: £40,000 - £60,000 per annum

  • Cardiff, Cardiff, United Kingdom OlympusWeb Full time

    OlympusWeb is a dynamic and growing company with a passion for delivering exceptional customer experiences. We are seeking a talented Customer Service Liaison to join our team and help us achieve our goals.In this role, you will provide administrative support, manage customer relationships, and coordinate with suppliers and car dealerships. You will also...


  • Cardiff, Cardiff, United Kingdom Educators Wales Full time

    Job Title: Liaison Service CoordinatorEducators Wales is seeking a highly skilled Liaison Service Coordinator to join our team.About the Role:The successful candidate will coordinate the delivery of our liaison service, working closely with children, young people, and their families, as well as schools and other agencies. This will involve providing support...


  • Cardiff, Cardiff, United Kingdom Educators Wales Full time

    About UsEducators Wales is a leading education provider dedicated to making a positive impact on the lives of learners and their families.We are seeking a skilled Family Liaison Officer to join our team, who shares our vision and values. As a Family Liaison Officer, you will play a crucial role in delivering our services and making a real difference in the...


  • Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full time

    We are seeking a highly skilled professional to join our team as a Customer Relationship Manager. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience through collaboration with other teams and stakeholders.About the RoleYou will partner with sales teams and internal stakeholders to ensure business...


  • Cardiff, Cardiff, United Kingdom LAW SOCIETY Full time

    The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.As a Senior Lawyer Liaison Officer, you will be responsible for engaging with members across Wales in a supportive...


  • Cardiff, Cardiff, United Kingdom Educators Wales Full time

    Job DescriptionSalary: £25,000 - £30,000 per annum, depending on experience.We are seeking a highly skilled Business Development Liaison to join our team at Educators Wales. As a key member of our team, you will be responsible for developing and maintaining relationships with employers across South Wales.Your primary objective will be to create and promote...


  • Cardiff, Cardiff, United Kingdom LAW SOCIETY Full time

    About the RoleWe are seeking a highly skilled professional to fill the position of Legal Sector Engagement Adviser at the Law Society in Wales. This role offers a unique opportunity to work with a dynamic team and make a significant impact on our members' experiences.As the primary liaison between our members in Wales and the Law Society colleagues, you will...


  • Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a customer support specialist at beBee Professionals in Cardiff, you will play a critical role in delivering outstanding customer experiences.Your key responsibilities will include:Responding to customer inquiries and resolving issues promptly and professionally.Providing accurate product and service information to customers.Processing customer orders and...


  • Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full time

    About LexisNexis Risk Solutions: We are the leading provider of risk assessment solutions. Our Business Services vertical offers a range of solutions to help businesses drive growth, improve operations, and enhance customer experience.We work in a dynamic environment that empowers employees to deliver exceptional results and continuously improve processes....


  • Cardiff, Cardiff, United Kingdom Hendre Limited Full time

    We are seeking a Contract Housing Liaison Officer to join our Housing team at Hendre Limited. This is a permanent position based in Cardiff, with regular travel to sites and hubs.Key Features of the Role:You will be responsible for building and maintaining relationships with contract holders, identifying their potential and empowering them to achieve their...


  • Cardiff, Cardiff, United Kingdom Workwales Full time

    About the Role:Foster strong relationships with high-profile clients, responding promptly to inquiries and needs.Maintain optimal inventory levels, coordinating restocking efforts to meet client demands.Collaborate with suppliers to source competitive products within lead times.Deliver regular reports to internal and external stakeholders.About You:Cultivate...


  • Cardiff, Cardiff, United Kingdom ThriveSW Limited Full time

    About the RoleWe are seeking a highly skilled Dairy Industry Liaison Professional to join our team at ThriveSW Limited. In this critical position, you will be responsible for managing relationships with farm suppliers, advising on regulatory compliance, and ensuring high standards of animal welfare and farm hygiene.Key DutiesSupplier Relationship Management:...


  • Cardiff, Cardiff, United Kingdom LAW SOCIETY Full time

    **Job Description**We are seeking a highly skilled Law Society Wales Liaison Specialist to join our team in Wales. As our key contact with members in Wales, you will be responsible for developing and implementing effective engagement strategies.Your main responsibilities will include:Engaging with law societies, universities, and other stakeholders to...


  • Cardiff, Cardiff, United Kingdom Hafod Full time

    Welsh Housing Partnership Liaison Role">We're looking for a dedicated and passionate individual to join our Housing team as a Welsh Housing Partnership (WHP) Coach on a permanent basis.This role involves working with our Welsh Housing Partnership properties, providing a person-centred housing service that promotes contract sustainability.Key...


  • Cardiff, Cardiff, United Kingdom Rodericks Dental Full time

    We are seeking a skilled and customer-focused individual to fill the role of Dental Receptionist at Rodericks Dental. As a key member of our team, you will be responsible for providing exceptional patient journeys both in person and over the phone.Job Summary:To manage diaries and ensure optimal time utilization.Collaborate with the team to understand NHS...


  • Cardiff, Cardiff, United Kingdom LAW SOCIETY Full time

    The Law Society is seeking a Law Society Wales Liaison Manager to join our Wales office. As a key member of our team, you will be responsible for engaging with members across Wales in a supportive environment that celebrates independence and innovation. Your responsibilities will include developing relationships with active law societies, universities,...


  • Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full time

    Leverage your customer service expertise to make a meaningful impact at LexisNexis Risk Solutions. Our Business Services vertical focuses on helping businesses grow, operate efficiently, and deliver exceptional customer experiences.We foster a collaborative environment where employees take ownership of their performance and contribute to continuous...


  • Cardiff, Cardiff, United Kingdom Place. Full time

    **Job Summary**We are seeking a highly motivated and organized individual to join our team as a Customer Success Executive.This is an exciting opportunity to work with a small customer success team and play a key role in building relationships with our customers.Your responsibilities will include collaborating with customers to ensure they are onboarded...


  • Cardiff, Cardiff, United Kingdom Bowen Eldridge Recruitment Full time

    Bowen Eldridge Recruitment is seeking a skilled Client Relationship Lead to collaborate with colleagues and deliver high-quality services to our clients.About the JobManage client relationships and ensure their ongoing needs are met.Provide exceptional customer service to our clients.We offer a competitive salary range of $80,000 - $110,000 per year,...


  • Cardiff, Cardiff, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are seeking a skilled Sales and Relationship Manager to join our team at beBee Professionals in Cardiff. As a key member of our sales team, you will be responsible for managing and nurturing client relationships, ensuring customer satisfaction, and identifying new opportunities to expand our business.Key Responsibilities:Manage and maintain relationships...