Customer Relationship Liaison
3 weeks ago
We are the essential partner in the assessment of risk, providing solutions to help businesses drive revenue growth, maximize operational efficiencies, and improve customer experience. Our expertise spans Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.
Our team is a strong unit that empowers employees to deliver exceptional results. We foster an environment that encourages collaboration, innovation, and continuous improvement.
This role involves providing outstanding customer experiences for prospect and existing business customers through close collaboration with sales teams and internal stakeholders. You will consistently improve customer satisfaction scores and process efficiency.
Key Responsibilities:- Deliver exceptional customer journeys by partnering with other teams to ensure seamless service delivery.
- Serve as the primary point of contact for customers, handling queries, updating product configurations, and enabling customers to maintain and grow their services with us.
- Maintain data hygiene within the CRM system by ensuring accurate and up-to-date customer accounts, opportunities, and communication records.
- Provide tailored support during critical phases like contracting or renewals, communicating requirements and next steps for a frictionless customer experience.
- A customer-centric mindset with a focus on timely results.
- Experience working in B2B environments with high-value corporate clients.
- An administrative background with proficiency in Microsoft applications.
- Demonstrate a strong work ethic and drive to succeed.
- Effective communication with colleagues and clients.
- A keen eye for detail to maintain high-quality work standards.
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Customer Service Liaison
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Liaison Service Coordinator
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Liaison Officer for Education
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Customer Relationship Manager
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Business Development Liaison
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Law Society Sector Liaison
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Customer Experience Liaison
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Customer Service Liaison
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Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full timeAbout LexisNexis Risk Solutions: We are the leading provider of risk assessment solutions. Our Business Services vertical offers a range of solutions to help businesses drive growth, improve operations, and enhance customer experience.We work in a dynamic environment that empowers employees to deliver exceptional results and continuously improve processes....
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Contract Housing Liaison Officer
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Customer Experience Liaison
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Law Society Wales Liaison Specialist
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Welsh Housing Partnership Liaison Role
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Customer Service Liaison
3 weeks ago
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Law Society Wales Liaison Manager
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Relationship Development Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full timeLeverage your customer service expertise to make a meaningful impact at LexisNexis Risk Solutions. Our Business Services vertical focuses on helping businesses grow, operate efficiently, and deliver exceptional customer experiences.We foster a collaborative environment where employees take ownership of their performance and contribute to continuous...
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Business Growth Liaison
2 weeks ago
Cardiff, Cardiff, United Kingdom Place. Full time**Job Summary**We are seeking a highly motivated and organized individual to join our team as a Customer Success Executive.This is an exciting opportunity to work with a small customer success team and play a key role in building relationships with our customers.Your responsibilities will include collaborating with customers to ensure they are onboarded...
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Client Relationship Lead
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Sales and Relationship Manager
3 months ago
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