Relationship Development Specialist

7 days ago


Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full time

Leverage your customer service expertise to make a meaningful impact at LexisNexis Risk Solutions. Our Business Services vertical focuses on helping businesses grow, operate efficiently, and deliver exceptional customer experiences.

We foster a collaborative environment where employees take ownership of their performance and contribute to continuous improvement. As a Relationship Development Specialist, you will play a crucial role in achieving business objectives by providing excellent customer service.

This role involves developing strong relationships with customers, understanding their needs, and delivering tailored solutions to meet their expectations. Key responsibilities include:

  • Partnering with cross-functional teams to deliver a seamless customer experience.
  • Serving as the primary point of contact for customers, addressing their inquiries, and resolving issues promptly.
  • Maintaining accurate and up-to-date customer information in the CRM system.
  • Providing proactive support during critical periods, ensuring a frictionless experience for customers.

Requirements:

  • Customer-focused mindset and ability to deliver results under pressure.
  • Experience working in B2B environments with high-value corporate clients.
  • Administrative background and proficiency in Microsoft applications.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.

Estimated Salary: $65,000 - $85,000 per annum. Discover more about our company culture and values here.



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