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Customer Service Representative

2 months ago

Uddingston, United Kingdom Steer Automotive Group Full time
About the Role

We are seeking a skilled Customer Service Advisor to serve as the first point of contact for our valued customers. In this role, you will be responsible for greeting clients, answering phones, scheduling appointments, and providing exceptional customer service.

Key Responsibilities:
  • Greet customers in a friendly and professional manner
  • Answer incoming phone calls and direct them to the appropriate department or individual
  • Update customers regularly with the progress of repairs
  • Update CRM systems
  • Assist customers with inquiries, concerns, and feedback
  • Maintain a clean and organized reception area
  • Assist with administrative tasks as needed, such as filing paperwork and updating records
Requirements:
  • Previous experience in a customer service or receptionist role preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in basic computer skills, including Microsoft Office Suite
  • Strong attention to detail and organizational skills
  • Ability to maintain a positive attitude and provide excellent customer service under pressure
  • Knowledge of automotive repair terminology and services is a plus but not required
What We Offer:
  • Competitive salary plus performance-related bonus
  • 29 days holiday including public holidays plus additional days with service
  • Pension contributions
  • Referral bonus scheme
  • Enhanced parental leave
  • Enhanced sick pay
  • Talk to us about flexible working
  • VIP Awards – colleague recognition scheme
  • Cycle to work scheme
  • Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs, and so much more
  • Steer Academy provides accredited ongoing training – paid for by the business