Bodyshop Receptionist

Job description

**ROLE TITLE**: Customer Service Advisor/Bodyshop Receptionist
**REPORTING TO**: Bodyshop Manager

**MAIN PURPOSE OF ROLE**

Gemini Accident Repair Centres are on the hunt for a Customer Service Advisor/Bodyshop Receptionist. The purpose of this role is to provide a service that books, as applicable, vehicles in and out in a manner that minimises customer waiting time.

To operate the courtesy car provision in an efficient manner in order to ensure complete customer satisfaction.

**MAIN TASKS**
- Book customer cars in for repair/attention either by telephone or by way of

personal visits. As a result of this, prepare job cards and files as necessary. Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer.
- On completion of the job, collect payment from the customer paying particular

attention to banking/ security arrangements and the payment of excesses oncertain insurance policies. Arrange the booking of courtesy cars for customer use.

To be aware of and adhere to all health and safety regulations and policies applicable to your position or environment.

**TECHNICAL JOB KNOWLEDGE**

The level and scope of technical knowledge will be discussed and agreed with your manager or team leader.

**OTHER DUTIES**

Due to the size and complexity of the establishments within the Group you will
undertake any other reasonable tasks or duties that are deemed to be within your capability, as directed by a senior manager of the Group to whom you have a reporting relationship.

**PACKAGE**

Up to £28,800 OTE - includes site bonus and is dependable on experience and qualifications.

A minimum of 2 years experience in the role is preferred.

Hours are 8am - 5pm Mon - Friday
- Competitive salary plus team bonus
- 30 days holiday including public holidays
- Loyalty days added to annual with service
- Pension contributions
- Recommend a friend technician bonus incentive
- Long Service Awards - colleague recognition scheme
- Health cash plan and Rewards platform - claim back medical costs & high street discounts

**Salary**: £28,800.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: In person