Service Support Co-ordinator

7 months ago


Uddingston, United Kingdom Atlas Copco Ltd Full time

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Service Support Co-Ordinator - Operations**

We are looking for a Service Support Co
- Ordinator to join our Atlas Copco Operations team in Uddingston, Scotland.

**The role**:

- Providing planning and administrative support to our planning team.
- Processing C4C tasks.
- Monitoring automated processes and actioning failed outputs.
- Monitoring spare part ETA’s and escalating where necessary.
- Analysis of field service returns.
- Assisting with maintaining our WIP KPI’s.
- Assist with training and support of team members.
- Identifying part / equipment related issues within our contract portfolio.
- Regularly liaising with the Planning & Contracts Team Leader to highlight and resolve any operational / planning problems in an effective and efficient manner.
- Providing cover where necessary.
- Undertake ad-hoc project work as and when required.

**To succeed you will need..**
- Have an understanding and the ability to use professional knowledge and information.
- Having the motivation to expand, use and distribute work related knowledge to others.
- Ability to promote, develop and maintain a culture conducive to quality throughout the organisation and to improve its performance.
- Understand and demonstrate an awareness of the link between their role and the business.
- Ability to express ideas and receive and exchange information clearly.
- Ability to establish and implement a systematic course of action to achieve an objective effectively and efficiently. Appreciation of the need for monitoring and control of plans.
- Maintain clear focus on customer satisfaction; take action when needed to meet the expectations of the customer.

**In return, we offer you..**
- A friendly and supportive team, ready to welcome you
- Modern office environment, adapting the ‘Activity Based Working’ model.
- Training from day one, with at least 40 hours of training offered per year
- A competitive benefits package, including a desirable pension scheme.
- Work-life balance, with a 36 hour working week
- A foot in the door with the exposure to future roles

**Passionate people create exceptional things**

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.


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