Customer Assistant

6 months ago


Uddingston, United Kingdom M&S Full time

**Summary**

Customer Assistant - Foods/In Store Bakery - 19.5 Hours

Fixed Term Position

Proposed/Example Work Pattern
- Week 1

Sunday 0800-1245

Thursday 0500-1300

Saturday 0500-1300

Week 2

Sunday 0600-1400

Tuesday 1730-2130

Friday 1730-2130

Saturday 1300-1700

All new In Store Bakery employees will be expected to attend a 7-day training program within one of our Regional Bakery Hubs. This may not be your base store, but the closest Hub to you.

Age Restriction 18

**All the details**

**Customer Assistant - Foods/In Store Bakery - 19.5 Hours**

**Fixed Term Position
**Proposed/Example Work Pattern **
- **Week 1**

Sunday 0800-1245

Thursday 0500-1300

Saturday 0500-1300

**Week 2**

Sunday 0600-1400

Tuesday 1730-2130

Friday 1730-2130

Saturday 1300-1700

All new In Store Bakery employees will be expected to attend a 7-day training program within one of our Regional Bakery Hubs. This may not be your base store, but the closest Hub to you.

**Age Restriction 18**
- **Unsocial Hours fall between 22:00 and 06:00. Working between these hours also incurs an additional payment.**

**Key Accountabilities**
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

**Key Capabilities**
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability

**Everyone’s Welcome**

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.


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