Customer Service and Distribution Manager

4 days ago

Uddingston, United Kingdom Artisanal Spirits Company Full time

Job Title: Customer Service and Distribution Manager

At the Artisanal Spirits Company, we are looking for a skilled Customer Service and Distribution Manager to join our team. As a key member of our supply chain department, you will be responsible for managing the process of customer orders and the delivery/collection of products to a wide range of international markets.

Key Responsibilities:

  • Responsible for Excise and Customs documentation and relationship management, including HMRC monthly Excise Warehouse (W1) Returns
  • Ensure that all customers have access to up-to-date inventory data on finished goods and POSM and are aware of any significant changes
  • Ensure that all customer orders are correctly processed and ensure that all order related documentation, including commercial invoices are completed promptly and to a high standard to ensure no delays to shipments
  • Manage all customers' orders (including Single Cask Nation and 3rd Party ) to ensure they are delivered on time and in full, with all invoicing carried out in a timely manner
  • Work closely with Masterton Bond, Markets and Commercial to move finished goods, POSM and other products as quickly and efficiently as possible
  • Ensure that there is positive and frequent communication directly with the Markets on forecasts and shipping to budgets
  • Work with the Customer Service team and Planning; to ensure that finished goods are produced to meet customer order deadlines and requirements
  • Manage order scheduling for pick and pack at Masterton Bond in line with internal procedures, resources and service levels
  • Produce export documentation sets with particular attention to country-specific market requirements to allow customers' clearance of the goods
  • Manage relationships with key freight and warehouse partners to make shipments as cost-effective as possible
  • Work with key stakeholders in Commercial and Marketing to ensure that products and POSM are available for tastings/events
  • Deal with any complaints in a prompt and efficient manner ensuring customer satisfaction
  • Ensure reporting requirements are completed within agreed timescales
  • Assist the Head of Supply Chain & Logistics with development of updated processes and procedures when required
  • Identify improvements to systems and ways of working
  • Keep up-to-date with SWA (Scotch Whisky Association) Market Regulations
  • Provide holiday cover for other team members
  • Assist the Material Coordinator with transport and when required import/clearance of dry goods
  • Any other activities deemed necessary to improve the performance of the department

Experience:

We are looking for an individual with 5+ years of experience in Customer Service, distribution and logistics, preferably within the Scotch whisky or spirits industry.

Competencies:

The ideal candidate will have excellent customer service skills and leadership, excellent analytical skills and ability to use data to make informed decisions and solve complex problems, strong communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and strong understanding of regulatory and export requirements related to shipping goods globally.

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