Homeless Prevention Advisor
1 week ago
Housing Advice & Homeless Prevention Officer Job Summary: Vox Network Consultants is currently seeking an experienced Housing Advice & Homeless Prevention Officer to work within the Local Authority in North London and the surrounding area.
About the Role: The successful candidate will be responsible for delivering housing options advice, including security of tenure, low-cost home ownership, and preventing homelessness. This will involve investigating householder circumstances and undertaking statutory assessments to determine the best options and resources available on a case-by-case basis.
Key Responsibilities:
- To proactively deliver housing options advice to individuals and families at risk of homelessness or already homeless.
- To communicate professionally and clearly by telephone and in person.
- To meet statutory requirements and local team targets through early intervention and tracking of all cases.
- To have knowledge of housing options, move-on, and homeless prevention to work with individuals supporting and directing clients to access a broad range of housing options.
Requirements:
- A minimum of 1 year's experience of working in a busy pressurised environment of a call or contact centre.
- The ability to deal with complex enquiries/issues and more demanding customers.
- Excellent communication and interpersonal skills.
- The ability to work to a rota system covering business hours 8am to 6pm.
- A minimum of 3 days onsite work per week.
Estimated Salary: £28,000 - £32,000 per annum (PAYE via Umbrella).
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Homelessness Prevention Officer
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Homelessness Prevention Specialist
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North London Homelessness Prevention Officer
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Homelessness Prevention Officer
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