Homeless Prevention Advisor

1 week ago


Barnet, United Kingdom Vox Network Consultants Full time

Housing Advice & Homeless Prevention Officer Job Summary: Vox Network Consultants is currently seeking an experienced Housing Advice & Homeless Prevention Officer to work within the Local Authority in North London and the surrounding area.

About the Role: The successful candidate will be responsible for delivering housing options advice, including security of tenure, low-cost home ownership, and preventing homelessness. This will involve investigating householder circumstances and undertaking statutory assessments to determine the best options and resources available on a case-by-case basis.

Key Responsibilities:

  • To proactively deliver housing options advice to individuals and families at risk of homelessness or already homeless.
  • To communicate professionally and clearly by telephone and in person.
  • To meet statutory requirements and local team targets through early intervention and tracking of all cases.
  • To have knowledge of housing options, move-on, and homeless prevention to work with individuals supporting and directing clients to access a broad range of housing options.

Requirements:

  • A minimum of 1 year's experience of working in a busy pressurised environment of a call or contact centre.
  • The ability to deal with complex enquiries/issues and more demanding customers.
  • Excellent communication and interpersonal skills.
  • The ability to work to a rota system covering business hours 8am to 6pm.
  • A minimum of 3 days onsite work per week.

Estimated Salary: £28,000 - £32,000 per annum (PAYE via Umbrella).



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