Housing Solutions Specialist
4 weeks ago
Job Title: Housing Solutions Specialist
About Us: Vox Network Consultants is a leading provider of expert advice and guidance in the field of housing and homelessness.
About the Role: We are currently seeking a highly skilled and experienced Housing Solutions Specialist to join our team in North London. The ideal candidate will have a proven track record of delivering effective housing options advice, including security of tenure, low-cost home ownership, and preventing homelessness.
Key Responsibilities:
- To proactively deliver housing options advice to individuals and families at risk of homelessness or already homeless.
- To investigate householder circumstances and undertake statutory assessments to determine the best options and resources available on a case-by-case basis.
- To work closely with clients to identify their needs and provide tailored support to access a broad range of housing options.
- To communicate professionally and clearly by telephone and in person.
- To meet statutory requirements and local team targets through early intervention and tracking of all cases.
Requirements:
- A minimum of 1 year's experience of working in a busy pressurised environment of a call or contact centre.
- The ability to deal with complex enquiries/issues and more demanding customers.
- Excellent communication and interpersonal skills.
- The ability to work to a rota system covering business hours 8am to 6pm.
- A minimum of 3 days onsite work per week.
Salary: £25-£30 per hour (PAYE via Umbrella)
Contract: Initial 3 to 6 month ongoing contract with the opportunity to extend.
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