Customer Experience Manager

2 weeks ago


City of Westminster, Greater London, United Kingdom Carrington West Full time

We are looking for an experienced Customer Experience Manager to join our team at Carrington West. As an integral part of the organization, you will be responsible for leading a high-performing team focused on delivering exceptional services for residents, while driving improvements in rent and service charge processes.

Responsibilities
  1. Oversee the Leasehold and Income Service, ensuring efficient operations, excellent customer service, and compliance with all relevant legislation and standards.
  2. Actively seek and implement customer feedback to drive service improvements, focusing on equality, diversity, and inclusivity.
Requirements
  1. Extensive experience managing Local Authority Leasehold and Income Services, including expertise in rent and service charge processes.
  2. Strong understanding of social housing legislation, consumer standards, and financial frameworks within a Local Authority setting.

Estimated salary: £85,000 - £105,000 per annum.



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