Ambassador for Luxury Skincare
6 hours ago
- Develop and Deliver Brand Knowledge: Create and implement a thorough understanding of the Germaine de Capuccini brand and its rituals.
- Product Knowledge and Customer Engagement: Deliver high-quality product knowledge and build relationships with customers and team members to guide them with brand knowledge.
- Team Support and Motivation: Support and motivate a team by personally having a positive, can-do attitude.
- Monthly Retail Targets: Achieve monthly retail targets, and lead by example, and regularly run incentive ideas.
- Culture of High Standards: Promote a culture of high standards of cleanliness within the department. Monitor daily completion of cleaning tasks and support daily set-up within the environment.
- Stock Presentation: Ensure stock is presented well at all times, and display visual merchandising, to work alongside the annual marketing plan and in line with the guidance of the internal marketing team.
- Weekly/Monthly Stock Ordering: Complete weekly/monthly stock ordering to requirements to achieve sell-out and targets.
- Treatment Quality: Commit to ensuring treatments are delivered to the highest possible standards by completing regular assessments of team members.
- Communication: Maintain communication with the line manager in the internal management team.
- Globe Ambassador: Act as an ambassador of a global brand, delivering treatments to influencers, and VIPs.
- Administrative Duties: Complete administrative duties, including maintaining a daily calendar, monitoring and reporting sales for all staff. Utilize Microsoft Office, along with other administrative requirements, is key to the role. Assist with customer transactions.
- Treatment Hygiene: Be responsible for maintaining a high standard of treatment hygiene within the treatment environment.
- Flexibility: Be flexible and always prepared to support the business needs when required.
- Customer and Industry Events: Support at customer and industry events.
- Industry Experience: A minimum of 2-year experience within the Beauty/Spa/retail industry as a therapist.
- Therapist Training: Trained face and body therapist up to NVQ Level 3 /City & Guilds or equivalent.
- Electrical Treatment Training: Advanced electrical treatment training preferred but not essential.
- NVQ/City and Guild Level 2: NVQ / City and Guild Level 2 with 2 years of experience also considered.
- Retail Experience: Strong retail experience.
- IT Skills: Confident with IT, including PowerPoint, Outlook, and Excel.
The ideal candidate will be passionate about skincare and new technology. They will have exceptional communication and presentation skills, be able to engage and lead a team, and have the end consumer in mind. Self-motivated to work independently and enjoy coming together as part of a team. Adaptive to changing workloads due to the fast-moving pace of the beauty industry and our luxury brand.
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