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Customer Experience Advisor
2 months ago
About the Role:
We are seeking a talented and passionate individual to join our team as a Customer Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and other communication channels.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Work collaboratively with internal teams to resolve complex customer issues.
- Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
- Continuously improve customer satisfaction and loyalty by identifying and addressing areas for improvement.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to work effectively in a team environment.
- High school diploma or equivalent required; degree in a related field preferred.
What We Offer:
- Competitive salary and bonus structure.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
About Us:
Aviva is a leading insurance company dedicated to helping our customers achieve their goals and protect their well-being. We are committed to providing exceptional service and support to our customers, and we are seeking like-minded individuals to join our team.
