Customer Service Representative

13 hours ago


Saint Ives, United Kingdom Brook Street Full time

Customer Service Representative

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our customer service team. As a Customer Service Representative, you will be responsible for handling inbound customer queries, processing payment plans, and creating and managing new and existing customer accounts.

**Responsibilities**

* Handle inbound customer queries in a professional and courteous manner
* Process payment plans and upsell products to customers
* Create and manage new and existing customer accounts
* Utilize the Five9 phone system and Management program to efficiently manage customer interactions

**What We Offer**

* Set hours: Enjoy a consistent schedule with no adjustments to working hours
* Great work culture: Be part of a supportive and engaging team environment
* Treat days: Enjoy special treat days as part of our employee appreciation
* Smart/casual dress code: Feel comfortable and look professional

**Requirements**

* Positive attitude: Bring a friendly and enthusiastic approach to your work
* Reliability: Must have a reliable means of commuting to and from work as hours are fixed
* Customer-focused: Ability to handle customer queries and provide excellent service
* Tech savvy: Comfortable using the Five9 phone system and Management program

If you are a motivated and customer-focused individual who is looking for a rewarding career in customer service, we encourage you to apply today.



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