Technical Operations Specialist
2 days ago
Company Overview:
JPMorgan Chase is a leading financial services firm that operates in a highly competitive and dynamic environment. We are committed to delivering exceptional customer experiences, driving business growth, and maintaining the highest standards of operational excellence.
Salary: $120,000 - $180,000 per year
Job Description:
We are seeking an experienced Major Incident Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the operational stability, availability, and performance of our production services. You will play a leadership role in responding to escalations, owning, executing and promoting the Incident Management processes from initiation to resolution.
Required Skills and Qualifications:
- SME knowledge and understanding of Incident Management best practices, skills and tools.
- Expertise in running incident bridges/zoom for technology issues.
- Excellent (both written and oral) communication skills - you can demonstrate confidence liaising with senior technology and business management.
- Strong team player, proven ability to foster relationships from both a business and technical point of view.
- Can repeatedly demonstrate strong adherence to process and procedures.
- Experience with processes within the ITIL framework.
- Broad understanding of technology frameworks, including mainframe, midrange, distributed, and cloud technologies.
Preferred Qualifications, Capabilities, and Skills:
- Application or production support experience preferred although Application Development experience a plus.
- Experience with one or more general purpose programming languages and/or automation scripting.
- Working understanding of public cloud.
- Experience with Service Now is preferred.
- ITIL training and certification preferred.
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