Senior Customer Relationship Manager

2 weeks ago

Chessington, Greater London, United Kingdom Reed Full time

At Reed, we're seeking a highly skilled Senior Customer Relationship Manager to lead our customer account management efforts. As the primary point of contact, you'll be responsible for building and maintaining strong, long-lasting relationships with our clients, negotiating contracts, and closing agreements to maximize profits.

Key Responsibilities:

  • Act as the lead point of contact for all customer account management matters.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • Ensure the timely and successful delivery of products according to customer needs and objectives.
  • Communicate the progress of monthly/quarterly targets to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Forecast and track account KPIs using CRM tools.
  • Collaborate with sales team members to identify and grow opportunities within the territory.
  • Manage projects within client relationships to achieve client goals while meeting company goals.
  • Identify opportunities to grow business with existing clients.
  • Service multiple clients concurrently, often meeting deadlines.
  • Maintain records of client transactions using CRM systems.

Requirements:

  • Proven account management or other relevant experience.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organisation, including executive and C-level.
  • Experience in delivering client-focused product portfolios based on customer needs.
  • Ability to manage multiple customers at a time while paying strict attention to detail.
  • Excellent listening, negotiation, and presentation skills.
  • Strong verbal and written communication skills.
  • Keen attention to detail and adherence to deadlines.
  • Proficiency in Microsoft Office Suite.

Benefits:

  • Monday to Friday 40 hours a week. Every employee is required to work 4 Saturdays a year.
  • 25 days annual leave plus bank holidays.
  • Cash plan benefits.
  • Wellbeing programme.
  • Free Eye Tests.
  • Flu jabs.
  • Health Assured.
  • Monthly rewards and benefits.

  • Senior Account Manager

    2 weeks ago

    Chessington, Greater London, United Kingdom Reed Full time

    Job Title: Senior Account ManagerJob Summary: We are seeking a highly skilled Senior Account Manager to join our team at Reed. As a Senior Account Manager, you will be responsible for managing a portfolio of customer accounts, building strong relationships, and driving business growth.Key Responsibilities:Manage a portfolio of customer accounts to achieve...

  • Senior Account Manager

    3 weeks ago

    Chessington, Greater London, United Kingdom Reed Full time

    Are you looking for a challenging role that will allow you to develop your skills and expertise in customer relationship management? We are seeking a highly motivated and experienced Senior Account Manager to join our team at Reed.Key Responsibilities:Act as the primary point of contact for all customer account management matters.Build and maintain strong,...

  • Customs Compliance Manager

    2 months ago

    Chessington, Greater London, United Kingdom Lidl in Deutschland Full time

    Customs Assistant Team ManagerAbout the RoleLidl is seeking a highly skilled Customs Assistant Team Manager to join our dynamic Customs & Import team. As a key member of our team, you will play a crucial role in ensuring the high quality and compliance of Lidl's customs activity.Key ResponsibilitiesManage a team of specialists, including delegation and...

  • Customs Compliance Manager

    2 months ago

    Chessington, Greater London, United Kingdom Lidl in Deutschland Full time

    Customs Assistant Team ManagerAbout the RoleLidl is seeking a highly skilled Customs Assistant Team Manager to join our dynamic Customs & Import team. As a key member of our team, you will play a crucial role in ensuring the high quality and compliance of Lidl's customs activity.Key ResponsibilitiesManage a team of specialists, including delegation and...

  • Customs Compliance Manager

    2 months ago

    Chessington, Greater London, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly skilled Customs Assistant Team Manager to join our busy and dynamic Customs & Import team at Lidl in Deutschland. As a key member of our team, you will play a crucial role in ensuring the high quality and compliance of Lidl's customs activity.Key ResponsibilitiesManage a team of specialists, including delegation and...

  • Customs Compliance Manager

    2 months ago

    Chessington, Greater London, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly skilled Customs Assistant Team Manager to join our busy and dynamic Customs & Import team at Lidl in Deutschland. As a key member of our team, you will play a crucial role in ensuring the high quality and compliance of Lidl's customs activity.Key ResponsibilitiesManage a team of specialists, including delegation and...

  • Customs Compliance Manager

    1 month ago

    Chessington, Greater London, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly skilled Customs Assistant Team Manager to join our busy and dynamic Customs & Import team at Lidl in Deutschland. As a key member of our team, you will play a crucial role in ensuring the high quality and compliance of Lidl's customs activity.Key ResponsibilitiesManage a team of specialists, including delegation and...

  • Customs Compliance Manager

    1 month ago

    Chessington, Greater London, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly skilled Customs Assistant Team Manager to join our busy and dynamic Customs & Import team at Lidl in Deutschland. As a key member of our team, you will play a crucial role in ensuring the high quality and compliance of Lidl's customs activity.Key ResponsibilitiesManage a team of specialists, including delegation and...

  • Senior Cost Manager

    4 weeks ago

    Chessington, Greater London, United Kingdom Lidl GB Full time

    About the RoleWe are seeking a highly skilled Senior Cost Manager to join our team at Lidl GB. As a key member of our finance department, you will be responsible for managing operational and capital expenditure accounts, identifying spend drivers through in-depth analysis, and overseeing the cross-departmental Operational Budget planning process.Key...

  • Senior Cost Manager

    4 weeks ago

    Chessington, Greater London, United Kingdom Lidl GB Full time

    About the RoleWe are seeking a highly skilled Senior Cost Manager to join our team at Lidl GB. As a key member of our finance department, you will be responsible for managing operational and capital expenditure accounts, identifying spend drivers through in-depth analysis, and overseeing the cross-departmental Operational Budget planning process.Key...

  • Senior Cost Manager

    4 weeks ago

    Chessington, Greater London, United Kingdom Lidl GB Full time

    About the RoleWe are seeking a highly skilled Senior Cost Manager to join our team at Lidl GB. As a key member of our finance team, you will be responsible for managing operational and capital expenditure accounts, identifying and understanding spend drivers through in-depth analysis, and overseeing the cross-departmental Operational Budget planning...

  • Senior Cost Manager

    4 weeks ago

    Chessington, Greater London, United Kingdom Lidl GB Full time

    About the RoleWe are seeking a highly skilled Senior Cost Manager to join our team at Lidl GB. As a key member of our finance team, you will be responsible for managing operational and capital expenditure accounts, identifying and understanding spend drivers through in-depth analysis, and overseeing the cross-departmental Operational Budget planning...

  • Senior Cost Manager

    4 weeks ago

    Chessington, Greater London, United Kingdom Lidl GB Full time

    About the RoleWe are seeking a highly skilled Senior Cost Manager to join our team at Lidl GB. As a key member of our finance department, you will be responsible for managing operational and capital expenditure accounts, identifying and understanding spend drivers through in-depth analysis, and overseeing the cross-departmental Operational Budget planning...

  • Senior Cost Manager

    3 weeks ago

    Chessington, Greater London, United Kingdom Lidl GB Full time

    About the RoleWe are seeking a highly skilled Senior Cost Manager to join our team at Lidl GB. As a key member of our finance department, you will be responsible for managing operational and capital expenditure accounts, identifying and understanding spend drivers through in-depth analysis, and overseeing the cross-departmental Operational Budget planning...

  • Senior Cost Manager

    3 weeks ago

    Chessington, Greater London, United Kingdom Lidl GB Full time

    About the RoleWe are seeking a highly skilled Senior Cost Manager to join our team at Lidl GB. As a key member of our finance department, you will be responsible for managing operational and capital expenditure accounts, identifying and understanding spend drivers through in-depth analysis, and overseeing the cross-departmental Operational Budget planning...

  • Senior Cost Manager

    4 weeks ago

    Chessington, Greater London, United Kingdom Lidl GB Full time

    About the RoleWe are seeking a highly skilled Senior Cost Manager to join our team at Lidl GB. As a key member of our finance department, you will be responsible for managing operational and capital expenditure accounts, identifying and understanding spend drivers through in-depth analysis, and overseeing the cross-departmental Operational Budget planning...

  • Senior Cost Manager

    4 weeks ago

    Chessington, Greater London, United Kingdom Lidl GB Full time

    About the RoleWe are seeking a highly skilled Senior Cost Manager to join our team at Lidl GB. As a key member of our finance department, you will be responsible for managing operational and capital expenditure accounts, identifying and understanding spend drivers through in-depth analysis, and overseeing the cross-departmental Operational Budget planning...

  • Senior Cost Manager

    3 weeks ago

    Chessington, Greater London, United Kingdom Lidl GB Full time

    About the RoleWe are seeking a highly skilled Senior Cost Manager to join our team at Lidl GB. As a key member of our finance department, you will be responsible for managing operational and capital expenditure accounts, identifying and understanding spend drivers through in-depth analysis, and overseeing the cross-departmental Operational Budget planning...

  • Customs Compliance Specialist

    3 weeks ago

    Chessington, Greater London, United Kingdom Lidl in Deutschland Full time

    About the RoleLidl in Deutschland is seeking a highly skilled Customs Compliance Specialist to join our team. As a key member of our Customs & Import team, you will be responsible for ensuring the high quality and compliance of Lidl's customs activity.With your extensive customs knowledge, you will contribute to compliance processes and protect Lidl from...

  • Sales and Customer Support Coordinator

    2 weeks ago

    Chessington, Greater London, United Kingdom Reed Full time

    Sales and Customer Support CoordinatorWe are seeking a highly organized and detail-oriented individual to join our team as a Sales and Customer Support Coordinator. In this role, you will play a vital part in the sales process by managing orders, maintaining customer relationships, and handling various sales administrative tasks.Key...