Sales and Customer Support Coordinator

4 weeks ago

Chessington, Greater London, United Kingdom Reed Full time

Sales and Customer Support Coordinator

We are seeking a highly organized and detail-oriented individual to join our team as a Sales and Customer Support Coordinator. In this role, you will play a vital part in the sales process by managing orders, maintaining customer relationships, and handling various sales administrative tasks.

Key Responsibilities:

  • Efficiently manage and follow up on customer orders received through our e-commerce system.
  • Prepare and process quotes for clients.
  • Process purchase orders with meticulous attention to detail.
  • Collaborate closely with the logistics team to optimize order processing and delivery.
  • Maintain and update the customer relationship management (CRM) system to enhance customer interactions.

Customer Support:

  • Respond to customer inquiries on our Taster Validation Scheme (TVS) and provide assistance via HubSpot, ensuring timely and helpful responses.
  • Address customer questions, concerns, and feedback related to the TVS.
  • Maintain a high level of product knowledge to effectively assist customers. Reissue and provide new customer logins and access levels.

Training Course Assistance:

  • Book travel arrangements, including flights and hotel accommodations, for training courses.
  • Prepare training rooms, ensuring all necessary materials are available and set up.
  • Pour samples for assessors during training sessions and assist in managing the flow of activities. Occasionally assist on training courses, with travel required for a couple of weeks per year. Typical trips last a couple of days, with a maximum of one week.

Requirements:

  • Proven experience in a sales administration or customer-facing role.
  • Proficiency in MS Office (especially Excel and PowerPoint), CRM systems (e.g., HubSpot)
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills with a keen attention to detail.
  • Ability to multitask and manage competing priorities in a fast-paced environment.
  • Willingness and ability to travel internationally (up to a couple of weeks per year).

Working Conditions:

  • 37.5 hours per week, Monday to Friday.
  • Office-based at our Leatherhead office, with the flexibility for occasional remote work.
  • 26 days holiday, plus bank holidays.

A number of working benefits including company events, sick leave, parental leave, bereavement leave, flexible working hours, on-site parking, company pension, subscription fees to professional bodies, and opportunities for personal development.

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