Service Level Reporting Manager

1 week ago


Salisbury, Wiltshire, United Kingdom eTeam Full time

We are eTeam, a global IT recruitment specialist providing support to clients across the UK, Europe, and Australia. Our current opening is for a Service Level Reporting Manager, offering an attractive salary of £45,000 - £55,000 per annum, depending on experience.

This role involves developing and maintaining our service catalogue, ensuring all services are accurately described and categorized. You will collaborate with IT service owners, business units, and stakeholders to gather requirements and ensure the catalogue meets their needs.

Main Responsibilities:

  • Develop and maintain the service catalogue, creating, updating, and managing IT services.
  • Collaborate with cross-functional teams to gather requirements and ensure the catalogue meets their needs.
  • Ensure all service descriptions, SLAs, and related documentation are complete, accurate, and up-to-date.
  • Regularly review and improve the service catalogue to enhance usability and relevance.
  • Provide training and support to users of the service catalogue, ensuring they understand how to access and utilize the information.
  • Develop and maintain metrics to measure the effectiveness and usage of the service catalogue.

eTeam values diversity, equity, and inclusion in the workplace. As a valued member of our team, you can bring your whole self to work and contribute to our mission of delivering exceptional service excellence.

Required Skills and Qualifications:

  • Experience with service catalogue management tools.
  • Strong understanding of ITIL framework and service management principles.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong organisational and project management skills.
  • Proficiency in IT service management tools and software.


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