SC Cleared Service Level Manager
2 days ago
Job Title:
Service Catalogue Manager
Location:
Salisbury
Job Type:
Full-time
About Us:
eTeam Workforce Limited is a dynamic and innovative company providing workforce solutions to various industries.
Role Description:
We are seeking an experienced Service Catalogue Manager to join our team in Salisbury. As a key member of our organisation, you will be responsible for managing and maintaining the service catalogue to ensure seamless delivery of services.
Responsibilities:
- Conduct thorough analyses of service requirements and compare them with Service Level Agreements (SLAs) to ensure compliance.
- Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
- Build and maintain strong relationships with stakeholders to understand their requirements and gather feedback to enhance the SLA process.
- Proactively identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies.
- Ensure that all service levels adhere as per best practices.
- Provide expert problem management support for high-profile client issues and ensure root-cause analysis is conducted with corrective actions implemented.
Requirements:
- ITIL V4 Foundation certification required, further ITIL certifications are desired.
- Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
- Proficiency in data analysis, ability to work collaboratively with cross-functional teams, and detail-oriented with organisational skills.
Salary and Benefits:
We offer a competitive salary package of £62,500 - £72,500 per annum, depending on experience, plus benefits including a generous pension scheme, flexible working hours, and professional development opportunities.
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