Service Level Reporting Professional

1 week ago


Salisbury, Wiltshire, United Kingdom eTeam Full time
Job Description

We are eTeam, a global IT recruitment specialist providing support to clients across the UK, Europe, and Australia.

Job Title: Service Level Reporting Manager

Location: Salisbury (office full-time)

Duration: 6 months

Clearance: Active SC Clearance required

Estimated Salary: £45,000 - £55,000 per annum

About the Job:

The successful candidate will be responsible for developing and maintaining the IT service catalogue, collaborating with stakeholders to gather requirements, and ensuring the catalogue meets their needs.

Key Responsibilities:

  • Develop and maintain the IT service catalogue.
  • Collaborate with IT service owners and stakeholders.
  • Ensure service descriptions, SLAs, and documentation are complete and accurate.
  • Regularly review and improve the service catalogue.
  • Provide training and support to users.
  • Develop and maintain metrics to measure the service catalogue's effectiveness.

Requirements:

  • Experience with service catalogue management tools.
  • Understanding of ITIL framework and service management principles.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively.
  • Strong organisational and project management skills.
  • Proficiency in IT service management tools and software.


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