Service Level Reporting Manager Specialist
4 days ago
Hortor is seeking a highly skilled Service Level Reporting Manager to join their team.
Estimated salary: £40,000 - £60,000 per annum.
About the Role:
The successful candidate will be responsible for developing and maintaining Hortor's IT service catalogue, ensuring that all services are accurately described, well-organised, and categorised.
Key Responsibilities:
- Develop and Maintain Service Catalogue: Create, update, and manage the IT service catalogue, ensuring that all services are clearly described, well-organised, and categorised.
- Stakeholder Engagement: Collaborate with IT service owners, business units, and other relevant stakeholders to gather requirements and ensure the catalogue aligns with their needs.
- Service Documentation: Ensure the accurate and up-to-date documentation of all services, including service descriptions, SLAs, and any other related materials.
- Continuous Improvement: Regularly review and enhance the service catalogue to improve its usability and relevance to users.
- Training and Support: Provide training and support to users, ensuring they understand how to access and utilise the service catalogue effectively.
- Reporting and Metrics: Develop and maintain reporting tools and metrics to assess the effectiveness and usage of the service catalogue.
About Hortor:
Hortor is a leading company in the industry, committed to delivering high-quality solutions to their clients.
Required Skills and Qualifications:
- Service Catalogue Management Tools: Experience using tools for managing service catalogues and related documentation.
- ITIL Framework & Service Management: Strong understanding of ITIL principles and service management best practices.
- Communication & Interpersonal Skills: Excellent communication skills, with the ability to work collaboratively with cross-functional teams and engage with various stakeholders.
- Project Management: Strong organisational and project management skills to manage multiple priorities and deliverables.
- IT Service Management Tools: Proficiency in IT service management tools and software.
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