Exceptional Guest Experience Expert

2 weeks ago


London, Greater London, United Kingdom Clermont Hotel Group Full time

Clermont Hotel Group is committed to delivering exceptional guest experiences at its hotels, including The Cumberland in London. Strategically located between Oxford Street and Marble Arch, this iconic hotel offers easy access to Hyde Park, famous shopping districts, museums, and historic landmarks.

Job Responsibilities

As a Food & Beverage representative, you will be responsible for greeting guests warmly, taking orders, delivering food and drink, setting up and clearing down the restaurant. However, the most important task is ensuring our guests have an unforgettable experience by recommending dishes and drinks, offering local insights, and more.

Requirements
  • A passion for delivering exceptional service with a drive to learn, grow, and advance
  • Comfortable in high-pressure front-line roles interacting with the public
  • An empathetic and relationship-building nature
  • A friendly and approachable demeanor
  • Meticulous attention to detail
  • A clear desire to pursue a career in hospitality
  • Ability to work effectively as part of a dynamic team
  • Previous experience in fast-paced service environments
Benefits
  • Complimentary room rates, food, and beverage discounts across the Clermont Hotel Group
  • Interest-free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - early access to earned salary before payday
  • A generous refer-a-friend program
  • Opportunities for apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Exclusive access to discounts and cashback through a wide range of retailers and service providers via our online benefits portal

As a valued member of our team at The Cumberland, you will enjoy a competitive salary of £25,000 per annum, reflective of your key role in delivering exceptional guest experiences.



  • London, Greater London, United Kingdom Guest Experience Full time

    **About Us:**Meliá Hotels is a leading global hospitality company with a rich history of delivering exceptional guest experiences. Our commitment to excellence drives us to continuously improve and innovate, ensuring that our guests feel valued and cared for throughout their stay.Estimated Salary: €28,000 - €38,000 per annum, depending on location and...


  • London, Greater London, United Kingdom Guest Experience Full time

    **Company Overview:**Meliá Hotels is a global hospitality company that offers exceptional guest experiences through its network of hotels worldwide. With a commitment to excellence, our team members are the driving force behind delivering unforgettable moments for our guests.Estimated Salary: €25,000 - €35,000 per annum, depending on location and...


  • London, Greater London, United Kingdom Guest Experience Full time

    **Job Title:**We are seeking a skilled Guest Service Line Agent to join our team in providing exceptional customer service through our telephone operations. As a key member of our Guest Experience department, you will be responsible for handling guest requests, resolving issues, and promoting hotel services and products to drive revenue growth.Salary...


  • London, Greater London, United Kingdom .. Sloane Full time

    Experience ExcellenceWe are recruiting an experienced and skilled Cocktail Waitress to join our team at "The Sloane", a luxurious boutique hotel in the heart of Chelsea. As a valued member of our hospitality team, you will be responsible for delivering an exceptional guest experience, ensuring a seamless service, and promoting a positive image of the...


  • London, Greater London, United Kingdom The Connaught Full time

    We are looking for a highly skilled Personalized Guest Experience Expert to join our team at The Connaught Hotel in London. As a key member of our service team, you will be responsible for delivering exceptional guest experiences that meet and exceed our guests' expectations.The successful candidate will have a proven track record of delivering outstanding...


  • London, Greater London, United Kingdom AccorHotel Full time

    Room Service AttendantWe are seeking an experienced and skilled Room Service Attendant to join our team at the AccorHotel. As a key member of the room service team, you will be responsible for providing exceptional service to guests by delivering timely and efficient food and beverage service in their rooms. This role requires excellent communication skills,...


  • London, Greater London, United Kingdom The Hari Full time

    Job Description:The Hari is a beacon of modern luxury and impeccable service, elevated by its legacy in hospitality.We are seeking a professional with the right qualifications and skills to join our team as an Elevated Guest Experience Expert.Key Responsibilities:Deliver exceptional guest experiences and create memorable momentsFoster relationships with...


  • London, Greater London, United Kingdom Hyatt Regency London - The Churchill Full time

    Company Overview:Hyatt Regency London - The Churchill is a sophisticated hotel offering 440 guestrooms including 50 suites, plus 11 distinctive meeting spaces. We cater to business and leisure travellers alike with a full range of services tailored to their needs.Job Description:The Guest Relations Team Leader will be responsible for creating moments of...

  • Reservations Agent

    2 weeks ago


    London, Greater London, United Kingdom PPHE Hotel Group Full time

    Job DescriptionWe are looking for a skilled Reservations Agent to deliver exceptional guest experiences. This role involves handling phone calls, emails, and webchats, converting enquiries into bookings, and accurate logging of reservations. The ideal candidate should have excellent communication skills and the ability to work under pressure.Required Skills...


  • London, Greater London, United Kingdom McMullen & Sons Ltd. Full time

    Cleanliness Professionals Sought in SohoWe are looking for Cleanliness Professionals to join our team at The Spice of Life in Soho, London.About the Role:Cleaning and laundry duties in all guest areas, bedrooms, bathrooms, and back-of-house spacesProviding exceptional guest experiences through friendly and engaging serviceMaintaining high housekeeping...


  • London, Greater London, United Kingdom The Ivy Collection Full time

    We're seeking a highly skilled and experienced Senior Receptionist to join our team at The Ivy Collection. This is a fantastic opportunity to work with a prestigious brand and contribute to creating unforgettable experiences for our guests.About the Position:Salary: £12.5 - £13 per hour (dependent on experience)Full-time position with flexible...


  • London, Greater London, United Kingdom Accor Hotels Full time

    About Us">At Hyde Hotel Dubai, we pride ourselves on delivering exceptional guest experiences. As a multilingual Guest Concierge, you will play a vital role in ensuring seamless communication and creating lasting memories for our valued guests.Job Description">We are looking for an Arabic speaking Guest Concierge to join our team. In this role, you will be...


  • London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Hotel Guest Relations Expert to join our team at Mandarin Oriental Hotel Group. This is a unique opportunity to work in a fast-paced environment, providing exceptional customer service and ensuring a memorable experience for our guests.


  • London, Greater London, United Kingdom Taste Hospitality Recruitment Limited Full time

    Are you a seasoned hospitality professional looking for a new challenge?We are seeking an experienced Guest Experience Director to join our team at Taste Hospitality Recruitment Limited.The successful candidate will have a proven track record in guest services management and be passionate about delivering exceptional service in a luxury hotel setting.The...


  • London, Greater London, United Kingdom Firmdale Full time

    Firmdale Hotels is looking for a Guest Experience Director to join our team at our prestigious Haymarket Hotel. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and ensuring that all guests receive personalized and attentive service.About the Role:The successful candidate will have a strong...


  • London, Greater London, United Kingdom Hurtigruten Group Full time

    Role OverviewWe are seeking a seasoned professional to lead our Global Guest Excellence Center, driving operational excellence and delivering exceptional guest experiences across multiple markets. This strategic role will oversee the development and implementation of supporting operations, ensuring seamless and outstanding experiences for our guests.Key...


  • London, Greater London, United Kingdom PPHE Hotel Group Full time

    Delivering Exceptional Guest ExperiencesWe are seeking a skilled Guest Experience Specialist to join our team. This role involves delivering exceptional guest experiences through phone calls, emails, and webchats, and requires strong communication skills and the ability to work under pressure. Benefits include food and beverage discounts, wellness days,...


  • London, Greater London, United Kingdom WGC Ltd. Full time

    Radisson Blu Edwardian New Providence Wharf is seeking a skilled Housekeeping Team Member to join their team in London. As a Guest Experience Specialist, you will be responsible for ensuring that our guests have a fantastic stay by delivering exceptional customer service and maintaining the highest standards of cleanliness.Your key responsibilities will...


  • London, Greater London, United Kingdom Westin Hotels Full time

    **Job Title:** Guest Experience Executive**Salary Range:** £35,000 - £45,000 per annum (dependent on experience)About The Westin London CityWe are a luxury hotel located in the heart of London, overlooking the historic River Thames. Our mission is to provide exceptional customer service and create memorable experiences for our guests.Job DescriptionWe are...


  • London, Greater London, United Kingdom Nobu Hotel London Shoreditch Full time

    We are seeking a highly skilled Duty Manager to join our team at Nobu Hotel London Shoreditch. As a member of our Front Office team, you will play a key role in delivering exceptional guest experiences and contributing to the success of our hotel.The estimated salary for this role is £58,000 - £68,000 per annum, depending on experience. We offer a range of...