Holiday Operations Manager

3 weeks ago


Bristol, Bristol, United Kingdom National Trust Full time

About the Role

We are seeking a skilled Holiday Assistant Manager to join our team at the National Trust. As a key member of our holidays team, you will be responsible for ensuring that our holiday cottages across Somerset provide exceptional service to our guests.

Key Responsibilities

  • Provide outstanding service to our guests, responding to their queries and concerns in a timely and professional manner.
  • Work closely with the local Trust teams and Contact Centre staff to ensure consistency and high standards across all our holiday properties.
  • Supervise and lead our caretakers, providing training, coaching, and development opportunities to help them grow in their roles.
  • Coordinate rotas with bookings, organize changeovers and service cleans, and efficiently manage stock control, buying, and stores.
  • Help to recruit new staff, providing clear induction and training to ensure they are equipped to provide excellent service to our guests.

What We Offer

  • A competitive salary and benefits package, including a substantial pension scheme and free entry to National Trust places.
  • Opportunities for career development and progression within the National Trust.
  • A supportive and collaborative team environment.

Requirements

  • Practical operational experience in a holiday business.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Confidence with Microsoft Office and health and safety procedures.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact details].



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