Holiday Operations Manager
3 weeks ago
About the Role
We are seeking a skilled Holiday Assistant Manager to join our team at the National Trust. As a key member of our holidays team, you will be responsible for ensuring that our holiday cottages across Somerset provide exceptional service to our guests.
Key Responsibilities
- Provide outstanding service to our guests, responding to their queries and concerns in a timely and professional manner.
- Work closely with the local Trust teams and Contact Centre staff to ensure consistency and high standards across all our holiday properties.
- Supervise and lead our caretakers, providing training, coaching, and development opportunities to help them grow in their roles.
- Coordinate rotas with bookings, organize changeovers and service cleans, and efficiently manage stock control, buying, and stores.
- Help to recruit new staff, providing clear induction and training to ensure they are equipped to provide excellent service to our guests.
What We Offer
- A competitive salary and benefits package, including a substantial pension scheme and free entry to National Trust places.
- Opportunities for career development and progression within the National Trust.
- A supportive and collaborative team environment.
Requirements
- Practical operational experience in a holiday business.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Confidence with Microsoft Office and health and safety procedures.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact details].
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