Support Professional

4 weeks ago

Canary Wharf, Greater London, United Kingdom Look Ahead Care Support and Housing Full time
About the Role

We are seeking a dedicated and compassionate Support Worker to join our team at Look Ahead Care Support and Housing. As a Support Worker, you will play a vital role in providing support to customers to help them develop the life skills they require to meet their assessed needs.

Key Responsibilities
  • Building supportive, trusting relationships with customers and creating a positive atmosphere.
  • Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
  • Supporting customers to set personalised goals in the form of a Support Plan.
  • Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.
  • Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'.
  • Providing support with daily living activities, including practical assistance to support customers to independent living.
  • Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.
  • Assisting in the recording and reporting of customer incidents.
  • Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork.
  • Maximising referrals to ensure service capacity.
  • Developing productive relationships with partner organisations to improve service outcomes.
  • Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
  • Involving customers in the design, development and delivery of the service.
  • Empowering customers to ensure they receive the service and benefits they are entitled to.
  • Encouraging and enabling tenants to pay their rent and avoid personal debt.
  • Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times.
  • Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager.
Requirements
  • Typical Support Worker Qualifications are NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.
  • Proficient in Microsoft Word.
  • Ability to work as part of a team.
  • Ability to work to deadlines.
  • Good Record Keeping.
  • Strong relationship skills.
  • Sector related NVQ or equivalent.
  • Sector work or equivalent experience in young people sector.
About Us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

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