Telephony Support Specialist
3 weeks ago
We are looking for a talented Telephony Support Specialist to join our multi award-winning clinic. As a key member of our team, you will be responsible for delivering an outstanding patient experience using exceptional customer-service telephony and administrative skills.
Overview of the ClinicThe Cadogan Clinic was co-founded by world-renowned plastic surgeon Mr Bryan Mayou and his wife Dr Susan Mayou. We continue to pioneer the latest techniques in cosmetic healthcare, treating over 20,000 patients each year.
Job DescriptionAs a Telephony Support Specialist, you will be responsible for:
- Call Operator: responding to calls and providing exceptional customer service
- Administrative support: assisting the team with tasks as required
- Call campaigns: supporting the sales team with the execution of call campaigns
- Excellent verbal and telephony skills
- Strong active listening skills
- A positive, can-do, professional, friendly telephone manner
- An annual salary of £24,000 (dependent on experience and skills)
- Pension scheme (currently with NEST)
- Wellbeing benefits: employee assistance programme, healthy in-clinic snacks and refreshments, Cycle to Work scheme
- Social events; a social calendar and monthly team lunches from our favourite local foodie destinations in central London
- Recognition and reward schemes; gifts and finance awards for length of service and commitment to our brand promises
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