Telephony Support Specialist

3 weeks ago


London, Greater London, United Kingdom The Cadogan Clinic Full time

We are looking for a talented Telephony Support Specialist to join our multi award-winning clinic. As a key member of our team, you will be responsible for delivering an outstanding patient experience using exceptional customer-service telephony and administrative skills.

Overview of the Clinic

The Cadogan Clinic was co-founded by world-renowned plastic surgeon Mr Bryan Mayou and his wife Dr Susan Mayou. We continue to pioneer the latest techniques in cosmetic healthcare, treating over 20,000 patients each year.

Job Description

As a Telephony Support Specialist, you will be responsible for:

  • Call Operator: responding to calls and providing exceptional customer service
  • Administrative support: assisting the team with tasks as required
  • Call campaigns: supporting the sales team with the execution of call campaigns
Skills and Qualifications
  • Excellent verbal and telephony skills
  • Strong active listening skills
  • A positive, can-do, professional, friendly telephone manner
Benefits
  • An annual salary of £24,000 (dependent on experience and skills)
  • Pension scheme (currently with NEST)
  • Wellbeing benefits: employee assistance programme, healthy in-clinic snacks and refreshments, Cycle to Work scheme
  • Social events; a social calendar and monthly team lunches from our favourite local foodie destinations in central London
  • Recognition and reward schemes; gifts and finance awards for length of service and commitment to our brand promises


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