Customer Service Excellence Lead

1 month ago


Milton Keynes, Milton Keynes, United Kingdom Daimler Trucks North America LLC Full time

Welcome to Daimler Trucks North America LLC

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We're a leading provider of financial solutions to support our diverse customers' changing needs. Our colleagues are at the heart of our business, and we believe in supporting them for who they are.

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As a Quality and Compliance Professional, you'll play a vital role in ensuring our teams deliver high-quality services that meet customer requirements and expectations. This includes conducting regular reviews of agents across various contact channels and collaborating with the Quality Assurance Team Leader to drive continuous improvement and regulatory compliance.

Main Responsibilities:

  • Review interactions to assess their quality and identify areas for improvement.
  • Work closely with the Quality Assurance Team Leader to develop and implement effective quality assurance processes.
  • Support cross-functional projects and initiatives, ensuring alignment with regulatory requirements and business goals.
  • Communicate quality outcomes and recommendations to stakeholders, influencing decision-making and driving positive change.

This role offers a competitive salary range of $90,000 - $120,000 per year, based on experience, as well as a comprehensive benefits package, including access to our colleague car schemes, pension scheme, and flexible benefit pot. We prioritize work-life balance and offer flexible working options, as well as wellbeing resources like an Employee Assistance Programme.



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