Technical Support Specialist

4 weeks ago


Warrington, Warrington, United Kingdom Reed Full time
Job Title: Technical Customer Service Advisor

Our client, a leading industry player, is seeking a highly motivated and customer-focused Technical Customer Service Advisor to join their team on a long-term, ongoing temporary basis.

The successful candidate will work from our office in Birchwood, Warrington, and will be required to work 37.5 hours per week, Monday to Friday, from 08:30 to 16:30. The rate of pay will be based on a salary of between £28,000 and £33,000, dependent on experience.

Key Responsibilities:
  • Manage and resolve customer issues, building and maintaining relationships with customer representatives.
  • Provide first-line support to customers, serving as the primary interface between customers and technical support and engineering departments to understand and resolve technical issues and queries.
  • Collaborate with other departments to inform and advise customers of all service operations, changes, delays, and overruns, safety, and environmental issues.
  • Identify and pursue new aftermarket sales opportunities.
  • Enhance the customer experience.
Requirements:
  • Excellent communication skills, both written and oral, with the ability to communicate effectively with customer representatives.
  • Proficiency in the Microsoft Office package (Word, Excel, PowerPoint).
  • Salesforce skills are an advantage but not essential.
  • Previous experience in a customer-facing position, such as customer service or technical support.

This is an exciting opportunity to work in a dynamic and growing company, where you will have the chance to develop your skills and contribute to the success of our client.



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