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Holiday Park Receptionist

2 months ago

Rhyl, Denbighshire, United Kingdom Lyons Holiday Parks Full time

Join Our Team at Lyons Holiday Parks

We are a family-owned business with over 100 years of experience in providing exceptional holiday experiences to our guests. Our Nineteen holiday parks, luxury hotels, and restaurants welcome over 15,000 families to North Wales and Cumbria each year.

We are seeking a dedicated and enthusiastic individual to join our team as a Holiday Park Receptionist. As a key member of our team, you will be responsible for providing a warm and friendly welcome to our guests, sharing your knowledge of the area, and ensuring that our guests have a great start to their holiday.

Key Responsibilities:

  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues promptly.
  • Share your knowledge of the local area, recommending activities and attractions to our guests.
  • Prepare welcome packs and make courtesy telephone calls to ensure our guests have a smooth check-in experience.
  • Process maintenance and repair requests, ensuring that any issues are resolved quickly and efficiently.
  • Handle customer complaints in a professional and courteous manner, resolving issues to the satisfaction of our guests.
  • Perform other duties as requested by your Manager, ensuring that our guests receive the highest level of service.

What We Offer:

  • A competitive salary of up to £11.44 per hour, plus discretionary commission payments on holiday bookings.
  • A fun and dynamic work environment, with opportunities for career development and growth.
  • A chance to work in a growing and innovative company, with a strong focus on customer service and satisfaction.

Requirements:

  • Excellent customer service skills, with the ability to work in a fast-paced environment.
  • A positive and flexible attitude, with a willingness to work weekends and evenings.
  • Ability to work independently and as part of a team, with a strong focus on delivering exceptional results.

Apply Now:

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].