Reception Team Member
2 weeks ago
Join Lyons Holiday Parks
We are a family-owned business with over 100 years of experience in providing exceptional holiday experiences to our guests. Our Nineteen holiday parks, luxury hotels, and restaurants welcome over 15,000 families to North Wales and Cumbria each year.
We are seeking a dedicated and enthusiastic individual to join our team as a Reception Team Member. As a key member of our team, you will be responsible for providing a warm and friendly welcome to our guests, sharing your knowledge of the local area, and ensuring that our guests have a great start to their holiday.
Key Responsibilities:
- Provide exceptional customer service to our guests, responding to their needs and ensuring their stay with us is enjoyable.
- Share your knowledge of the local area, recommending activities and attractions to our guests.
- Prepare welcome packs and make courtesy telephone calls to our guests to ensure they have everything they need for a comfortable stay.
- Process maintenance and repair requests, ensuring that any issues are resolved promptly and efficiently.
- Handle customer complaints in a professional and courteous manner, resolving issues to the satisfaction of our guests.
- Perform other duties as required by your Manager.
What We Offer:
- A competitive salary of up to £11.44 per hour, plus discretionary commission payments on holiday bookings.
- A fun and dynamic work environment, with opportunities for career development and growth.
- A range of benefits, including a National Living Wage and flexible working arrangements.
How to Apply:
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].
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